Senior Account Manager (Onsite)

THE COMPANY

Welcome to MegaXcess IT Solutions Inc., where we are on a mission to revolutionize the online gambling industry, one nation at a time. Our core mission revolves around bringing about transformational change by conducting the most comprehensive audits of the IT and Financial Systems of online gambling platforms in the Philippines.

At the core of our mission lies action, not mere promises. As a trusted third-party Audit Firm and Cash Delivery service partner of PAGCOR for its online gaming operators and licensees, our mission is unwaveringly clear: to foster a transparent and responsible online gambling landscape in the Philippines, ensuring a safer, fairer, and more accountable industry, benefiting society at large and all stakeholders involved.

These noble and ambitious goals inspire every member of our team. We invite you to join us and be part of an exceptional journey where you will have the opportunity to achieve great things, shape the future, and exchange ideas with some of the brightest minds in the industry.

JOB SUMMARY
Serve as the account manager and communication pivots between MegaXcess and high-value or key account third-party companies and government licensing bodies. Track, manage, and maintain information and documentation regarding ongoing projects and workloads. Cultivate and nurture positive relationships with both internal and external stakeholders. Take a proactive approach in addressing and resolving issues with third parties and internally.

DUTIES AND RESPONSIBILITIES

Account Management:

• Be the Bridge: Act as the primary point of contact for assigned B2B accounts, managing all incoming and outgoing information flow.

• Relationship Builder : Gain a comprehensive understanding of third-party accounts, delving into their structure, priorities, and concerns.

• Expectations Manager : Set clear timelines, guidelines, and processes with internal teams and third parties.

• Meeting Maestro: Schedule, coordinate, and facilitate meetings, ensuring all relevant parties are informed and prepared, cover full agendas, and establish clear next steps.

• Information Architect : Maintain accurate and up-to-date records, keeping track of key details, interactions, decisions, policies, and processes.

• Compliance Champion : Oversee third-party and internal documents, discussions, and workloads, ensuring adherence to company policies and legal regulations.

• Coordination Chief: Provide assistance during the preparation of integration, project issue, revenue, and any other relevant reports, and coordinate with concerned third parties.

• Point of Escalation: Be the first point of escalation for issues with third parties, ensuring all relevant information is gathered and coordinated with internal teams, management, and government licensing bodies.

• Problem Solver : Facilitate a smooth problem-solving process with strong administrative skills, regular follow-up, tactful communication, and proactive suggestions to internal management using the information and insight gained as the primary point of contact.

• Coordinate, schedule, attend, and fulfill the compliance sections of on-site Post Audit Activities.

• Support executive directives cascaded by management.

• Facilitate training sessions where sharing best-known practices in executing BCO tasks is possible.

• Contribute to updating training content based on actual learnings in the field.

• Undertake any other tasks deemed relevant by senior management.

EDUCATION AND EXPERIENCE

• At least 8 years of working experience in Senior Account Management or a similar role, involving direct, face-to-face, and written interactions with C-Level and Director-level clients.
• Demonstrated proficiency in influencing and managing diverse third parties.
• Proven experience in negotiation.
• Candidates with experience in paralegal, audit, compliance, AML, and the iGaming industry have a strong advantage.
• Possession of project management qualifications is a strong advantage.
• Familiarity with software integration offers a considerable advantage.

JOB COMPETENCIES AND SPECIFICATIONS

• Excellent Business Acumen : Demonstrate a deep understanding of business operations, including financial literacy, strategic thinking, problem-solving skills, and the ability to make sound decisions across various domains such as finance, marketing, operations, and management.
• Strong Interpersonal Skills : Exhibit the ability to cultivate strong relationships with clients and colleagues, with comfort in communicating with individuals at all levels, including executives and owners.
• Fast Learner: Posses the capability to swiftly acquire tacit knowledge, processes, and priorities, particularly in dynamic environments.
• Excellent Formal Written and Verbal Communication Skills : Proficient in crafting formal correspondences, including letters to private companies and government regulatory bodies.
• Excellent Organization and Time Management Skills : Able to effectively prioritize and manage multiple accounts simultaneously, coordinate meetings with various internal and external parties, and produce meticulous documentation while adhering to government body policies, rules, regulations, and guidelines.
• Detail-Oriented : Ensure accuracy and completeness in all tasks and responsibilities.
• Proficiency in Microsoft Office 365 Applications and Other Productivity Tools : Must possess at least average proficiency in utilizing Microsoft Office 365 applications and other essential productivity tools such as CRM, printers, photocopiers, etc.
• Top of Form

OUR COMPREHENSIVE BENEFITS PACKAGE

Our dedicated team members at MegaXcess are entitled to a comprehensive suite of benefits that, depending on eligibility criteria and location, encompass:

• HMO Benefit from Day One : Your health and well-being are our priority, with immediate access to an HMO plan.
• Life Insurance Coverage : We've got you covered, ensuring peace of mind for you and your loved ones.
• Competitive Salary & Reward Schemes : Your hard work is rewarded fairly and competitively.
• Compassionate and Supportive Work Family : Join a team that values camaraderie and ensures a joyful work environment.

Plus, we offer:

• Leave Credits : Enjoy well-deserved time off for rest and rejuvenation.
• Paid Volunteer Leave and Donation Matching : Give back to the community, and we'll match your generosity.
• Well-being Support : Access a variety of benefits to nurture your physical, mental, and financial health.
• Learning and Development Opportunities : Expand your horizons with our extensive range of learning and growth initiatives.

At MegaXcess IT Solutions Inc., we are committed to supporting and rewarding our team, ensuring a holistic and fulfilling work experience. Your well-being is our priority, and we're excited to have you as part of our amazing team.