Senior Account Manager (Pioneer Team)

ABOUT PRONET GAMING

Pronet Gaming is a B2B full omni-channel turnkey platform provider, offering fully customisable solutions for online gaming operators across sportsbook, casino, exchange and retail on a global basis for over 16 years. We are the only provider to offer this full suite of products, either individually or in one seamless solution.

Utilising our team’s experience across both B2C and B2B, our approach is centred around collaboration with a team that can fully understand their needs and their specific strategic goals across multiple-jurisdictions. In contrast to other B2B platform providers, we choose to work with a select number of clients and offer a tailored service and world-class account management, as opposed to a commoditised white-label model with thousands of clients.

Our success thus far has been built around the European, African and LATAM markets, servicing over 80 clients across these regions, offering a truly localised approach.

OUR VALUES:

We’re client-centric - We do what we say, on time, every time. We work closely with our clients to provide robust and effective plans of action, working strategically to deliver the optimal iGaming solutions for your specific business objectives and audience needs.

We’re dedicated to progression - We employ industry experts around the world with specialist knowledge in emerging markets and localisation, who keep one step ahead of market trends to ensure that our customers stay ahead of the game.

We’re technology-led - We invest in the best iGaming developers, design teams and infrastructure around the world to deliver progressive, constantly evolving technological solutions that help to give our operator clients the competitive edge.

OUR PRODUCTS:

Platform - Pronet Gaming offers what many providers do not – a fully customisable solution far beyond simple layout changes and design elements – we consult with our clients to build truly bespoke casino, sportsbook and retail solutions that remain flexible for future development according to evolving audience needs – and importantly, that help operators stand out from their competitors.

Casino - With over half a billion bets and 100,000+ unique players per month, our casino product is constantly growing and evolving to match the acquisition and retention when you utilise our world-class casino portfolio, providing access to 9,500+ games from 100+ leading developers across slots, live dealer, bingo, lottery and more

Sportsbook - Handling over 3 million bets every day, we offer 24/7, 365 coverage, with 65+ sports, 1,200+ betting markets, 35,000+ in-play events per month and 500,000+ pre-match events per year, plus the ability for operators to create their own markets, as well as cross-sell to an extensive esports and virtual sports portfolio.

Betting Exchange – a new product for us is our full 360 white-label betting exchange solution, driven by integrated market-makers and pooled liquidity from multiple regions, we are the only platform provider to offer the full suite of products across sportsbook, casino and exchange, all under one-roof.

JOB OVERVIEW

After much success across Europe, Africa and LATAM employing our world class B2B Turnkey solutions, Pronet Gaming is now turning it’s attention to the Asian market. We have thus far made significant strides in securing the appropriate licences, setting-up our local operation, and fine-tuning our product for success in the Asian market, so we are now embarking on the next stage of our expansion.

The Head of Key Accounts is responsible for managing and growing strategic partnerships within the Pronet Gaming platform. The role involves overseeing major accounts, ensuring high levels of client satisfaction, and driving revenue growth through effective account management strategies.

RESPONSIBILITIES

Industry-Specific Strategy

• Develop and implement account management strategies that consider the unique challenges and opportunities of the B2B iGaming sector.
• Stay updated on industry trends, regulations, and competitors to offer up-to-date solutions to clients.
• Coordinate with cross-functional teams to deliver on account milestones.

Management of Support Team

• Oversee and manage the support team responsible for addressing issues within key accounts.
• Liaise between key account managers and support teams to ensure the timely and effective resolution of industry-specific technical challenges.
• Prioritize and escalate technical issues as needed and monitor the resolution process to ensure client satisfaction.

Client Onboarding

• Oversee the onboarding process for new key accounts to ensure a seamless transition and successful initiation of services.
• Coordinate with cross-functional teams, including sales, technical, and product delivery, to deliver on onboarding milestones.
• Create and manage an onboarding checklist and ensure all requirements, such as legal documentation and initial setup, are completed.
• Establish early communication cadence and harmony to set the stage for a long-term, successful client relationship.

Relationship Management

• Build and maintain strong, long-lasting relationships with key stakeholders at client organizations.
• Act as the primary point of contact for key accounts.

Revenue Growth

• Identify opportunities for upselling and cross-selling within existing key accounts.
• Collaborate with sales teams to achieve revenue targets.

Account Monitoring

• Track, analyse, and report key account metrics.
• Use data-driven insights to optimise account strategies.

Team Leadership

• Lead, mentor, and develop account management and support teams.
• Work closely with junior and senior account managers and support team to achieve account objectives.

Problem-Solving

• Resolve any issues and challenges faced by key accounts on time.
• Act as a liaison between key clients and internal teams.

Contract Management

• Negotiate contracts and agreements to maximise profit.
• Compliance and Regulation
• Ensure that all activities align with industry regulations and company policies.

ABOUT YOU

• 3+ years of experience in account management or a related role.
• Strong knowledge of the iGaming industry is a plus.
• Proven ability to manage multiple accounts while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Strong verbal and written communication skills in English are required. Proficiency in Malay is considered advantageous.
• Proficiency in Jira, Confluence and MsOffice.

Job Type: Full-time

Pay: Up to Php999,999.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Work from home

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Monday to Friday

Supplemental pay types:

• 13th month salary
• Bonus pay

Experience:

• Account Management: 3 years (Required)

Application Deadline: 05/19/2024