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The Senior Account Manager is responsible for providing exceptional support to the assigned VIP accounts under the Relationships Unit. He or she is expected to monitor the marketplace accounts’ overall performance and operational health to ensure that the desired contractual and commercial KPIs are met. This role will serve as a high-level escalation point for associates in handling and resolving more complex issues or concerns.
Duties and Responsibilities
- Working across the different commercial and operations departments to improve account experience.
- Maintains regular alignments with assigned VIP accounts to ensure high levels of client satisfaction.
- Monitors and ensures that Ninja Van is providing highest efficiency and productivity across the parcel journey.
- Manages, develops, and maintains business relationships with existing and potential clients
- Resolve claim issues, billing disputes, and shipment issues of accounts.
- Have a good grasp and knowledge of the local market and competition to react swiftly to changing market conditions.
- Managing the day-to-day activities of the team to ensure that each associate , acting as an individual process owner(e.g billing, claims, ops, etc.) meets the desired KPI target.
Qualifications
- At least 3-5 years of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination.
- Knowledge in e-commerce and/or social commerce.
- Background in a supply chain, Import and freight export, domestic, e-commerce, or consumer retail industry
- Proficiency in English and Filipino
- Comfortable with quantitative analysis, complex spreadsheets, and large datasets
- Excellent interpersonal skills and can collaborate at all levels, with ownership, with accountability of work in a fast-paced working environment
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