Senior Admin Talent and Development Ops

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About this opportunity:
This role is responsible for supporting the end-to-end operational delivery of Talent & Development (T&D) programs across multiple countries and stakeholders.
The position ensures accurate program administration, participant tracking, system updates, data integrity, and coordination across vendors and internal teams. It plays a key role in maintaining operational excellence, governance compliance, and a seamless participant and stakeholder experience.
The role works closely with Talent & Development delivery teams, Finance, vendors, and global stakeholders to ensure efficient execution, accurate reporting, and continuous process improvement.

Key Responsibilities
Program Administration & Delivery Support
•    Coordinate end-to-end administrative activities for T&D programs and leadership initiatives.
•    Manage participant tracking, confirmations, attendance validation, and completion status.
•    Ensure timely system updates (e.g., training records, reporting tools, internal platforms).
•    Support scheduling and coordination with vendors, facilitators, and internal stakeholders.
•    Prepare and send program communications to participants and line managers.
•    Monitor deadlines and ensure milestones are met across program cohorts.

Data & Reporting Management
•    Maintain accurate employee training data across systems and tracking tools.
•    Ensure alignment between attendance records, system entries, and reporting outputs.
•    Generate regular operational reports to support program tracking and decision-making.
•    Support audit and compliance requirements related to program documentation.
•    Ensure data quality, completeness, and timeliness of reporting.

Stakeholder & Vendor Coordination
•    Act as a key operational contact point for program-related inquiries.
•    Coordinate with Finance, HR, and other internal stakeholders to ensure smooth execution.
•    Work closely with vendors to align on schedules, participant lists, and logistics.
•    Provide timely updates and visibility on program status and risks.
•    Support global stakeholders across multiple time zones and regions.

Process Governance & Improvement
•    Identify opportunities to simplify and improve administrative workflows.
•    Support automation and standardization initiatives within T&D operations.
•    Ensure compliance with internal governance, ethics, and documentation standards.
•    Maintain up-to-date process documentation and communicate changes to stakeholders.
•    Contribute to continuous improvement initiatives within the team.

Job Requirements
Professional & Technical Skills
•    Strong experience in administrative or operational support (preferably in HR or Learning & Development).
•    Proficient in Excel and data tracking tools.
•    Strong organizational and coordination skills.
•    Experience working with multiple stakeholders and deadlines.
•    Familiarity with HR systems (e.g., SuccessFactors, SAP) is an advantage.

Behavioral Competencies
•    High attention to detail and accuracy.
•    Structured and disciplined way of working.
•    Strong written and verbal communication skills.
•    Strong stakeholder and relationship management skills.
•    Service-oriented mindset with ability to uphold standards.
•    Proactive and improvement-driven.
•    Results-oriented, organized, flexible, and collaborative.
•    Cross-cultural sensitivity in a global environment.
•    Quick learner with strong self-development capability.

Amenable to work under hybrid work setup (McKinley Taguig office)