Senior AI Automation & Integration Engineer (Australian Client/Day Shift)

About Brainbox

Brainbox is a unique BPO that focuses not only on delivering excellent service but also on fostering an amazing culture. Rooted in our core value of ‘Always Be Kind,’ we prioritise kindness in every policy, decision and action. Our Philippines management team is composed entirely of Filipinos, and we provide unlimited training and HMO benefits from day one to help our people grow and become their best selves.

We are looking for a Senior AI Automation & Integration Engineer who will design, build and maintain AI-powered workflows and applications for an Australian client. You will connect AI models such as Claude and OpenAI with business systems including Microsoft 365, SharePoint, CRM platforms and databases, turning business requirements into reliable automated solutions.

Our client is an Australian business that already uses AI across its operations and is now ready to take it further through automated processes, connected systems and continuous improvement of its existing AI solutions.

Key Duties

AI Development & Integration

• Design, build and maintain AI-powered business workflows and applications.
• Develop custom AI integrations using Claude, OpenAI and other LLMs through their APIs.
• Integrate AI solutions with Microsoft 365, SharePoint, CRM platforms and databases.
• Build and maintain APIs, automated workflows and supporting applications.

Process Automation

• Analyse existing business processes and identify opportunities for automation.
• Choose the right approach for each solution, whether automation platforms such as n8n or Power Automate, or custom code.

Deployment & Continuous Improvement

• Deploy, secure and maintain solutions in production.
• Monitor, troubleshoot and improve deployed solutions.
• Document systems and processes.

Stakeholder Collaboration

• Work directly with Australian stakeholders to understand business requirements.
• Translate requirements into practical technical solutions.

Requirements

• At least 5 years of hands-on software development experience.
• Proficient in Python or JavaScript/TypeScript.
• Experience with REST APIs, JSON, webhooks, OAuth 2.0 and SQL databases.
• Practical experience integrating LLMs through APIs, including tool/function calling and structured outputs.
• Understanding of AI agents and how to build them safely.
• Experience with n8n, Make, Power Automate or similar automation platforms.
• Experience integrating Microsoft 365, SharePoint or equivalent business systems.
• Experience deploying, securing and maintaining production applications.
• Experience working with Australian clients or stakeholders.
• Able to provide examples of AI solutions you personally built and deployed (GitHub, architecture diagram or demo is a plus).
• Experience with MCP, RAG, vector databases, Azure or AWS is an advantage.

Perks

• Attractive and competitive salary
• Tenure-based and performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.