Senior Analyst, Commercial Mortgages Surveillance

• As a Senior Investment Operations Analyst, you’ll play a key role in supporting credit risk assessment and portfolio performance within a global financial services organization. This role offers the opportunity to lead financial data analysis, evaluate borrower and property performance, and influence business decisions through meaningful insights. You’ll work closely with cross-functional teams while strengthening your expertise in real estate finance and underwriting. If you're looking for a role where you can make an impact and grow your career, this is a great opportunity to do both.

  Position Responsibilities

  • Lead financial document collection and ensure timely, accurate reporting and follow-ups
  • Review and analyze financial statements, rent rolls, and operating data to identify trends and risks
  • Conduct annual loan reviews, assessing borrower financials, property performance, and credit risk
  • Oversee site inspection reviews and highlight potential risks or red flags
  • Support day-to-day operations, including prioritization, escalations, and ensuring data integrity
  • Drive process improvements, support projects, and contribute to training and knowledge sharing

  Required Qualifications

  • 5+ years of experience in commercial mortgage underwriting, real estate finance, or related field
  • 3+ years of experience working with financial analysis tools and advanced Excel
  • Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or related field

  Preferred Qualifications

  • Experience mentoring or guiding junior team members
  • Exposure to loan servicing or financial systems (e.g., TreppPort)
  • Experience in process improvement or operational initiatives
  • Strong analytical and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment.

  When you join our team:

  • We’ll empower you to learn and grow the career you want.

  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].