Senior Analyst, Live Service, Capital Market Operations

Senior Analyst, Live Service, Market Operations

Role Profile                                                                                 

The Senior Analyst, Live Service is responsible for pre and post trade operational support. The role reports into the Manager, Live Service. This is a high risk, market impacting front line role which in integral to the day to day running of the LSE and Turquoise markets. It can involve stock suspensions, trading cycle interventions, order deletes and market monitoring. As Senior Analyst you will be expected to be the senior subject matter expert on any given shift, train more junior members of staff and provide expertise for successful project implementation and incident management.

Team Description

The Live Service Team is responsible for real time, first line operational support and middle office functions across both London Stock Exchange and Turquoise Markets. Live Service works closely with several internal and external stakeholders including Sales teams, product development, technical teams, exchange and clearing members and LCH. The team actively supports business and product driven initiatives by managing and delivering a portfolio of projects.

Department Description

The Live Service Market Operations team forms part of the Market Supervision department which is responsible for the oversight and efficient operation of LSEG markets both from a regulatory and operational perspective, monitoring secondary market trading on London Stock Exchange (“LSE”), Turquoise Global Holdings Limited (“TGHL”) and Turquoise Global Holdings Europe B.V (“TGHE”). Market Supervision is currently divided into five sub-teams which monitor activity on our markets on both a real time and post trade basis and enhance our surveillance systems to do so. 

Key Responsibilities

• Managing and facilitating the resolution of live service and post trade service issues for all London Stock Exchange markets and the Turquoise equity market
• Undertaking Market Recovery action for both London Stock Exchange and Turquoise markets, including alternative site recovery, late market and manual market start-ups, the halting and resumption of trading schedules and instruments and partition recovery
• Responsible for real time support of market activities across LSE and Turquoise Equities Markets
• Identify and minimize risks of pre and post trade operations, reviewing risk indicators and tracking actions to remediate control gaps
• Manage and maintain real time static and dynamic instrument and reference data
• Act as first line operational support for clients for all queries/issue/disputes
• Collaborate effectively across products, teams and business areas to deliver robust and effective services and development
• Desk coverage is from 6.30am to 6.00pm (UK Time) covered by two separate shifts (early and late)
• Some weekend and bank holiday coverage required
• Partner with Project Managers, IT and Sales/Trading on systems enhancements and development Assist with the resolution of exceptional technical & production issues/incidents.
• Investigate process failures and implement corrective actions.
• Participation in internal projects focused on process improvement and/or Industry/Regulatory change.
• Identify process improvement opportunities

Key Behaviours

Integrity           

• Has the sustained drive and energy to deliver support service to time and quality; and
• Willingly puts in the effort to ensure activities are completed on time and to the quality required.

Partnership

• Puts project management methodologies in place e.g. schedules of work; progress reports etc.;
• Deals with conflict successfully; and
• Seeks information/inputs from colleagues/clients.

Innovation

• Open to and willingly adopts new processes / approaches / ways of working

Excellence

• Oral and written communications are tailored to their audience’s needs;
• Pro-active and demonstrates initiative;
• Prioritises activities according to business and operational need;
• Analyses issues to identify the most appropriate solutions; and
• Utilises all available resources and toolsets to investigate and resolve problems

Candidate Profile / Key Skills

• Minimum experience of 4 years
• Accuracy, attention to detail and the ability to work to deadlines whilst under pressure
• Worked in professional and client-focused environments where detailed processes must be followed
• Must be a confident team player with good interpersonal skills and a ‘can do’ attitude
• Recent experience in a similar role supporting financial clients with proven customer service skills

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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