Senior Analyst - Reporting & Analytics-WFM-Reporting & Analytic

The responsibilities include designing and developing reports/dashboard on time and to specifications, developing strategies, keeping up to date with the latest developments, analysing operations, and making suggestions for improvement. You should be able to effectively manage risks and protect data.Senior Analyst - Reporting & Analytics-WFM-Reporting & Analytic

Education:

• Any bachelor’s degree or higher

Experience:

• 1-2 years of experience in reporting, data analysis and project/client management 

Mandatory Skills:

• Strong working knowledge of Excel, Power BI, SQL and database concepts.

• Experience with client handling and proactive communication with the customers

Preferred Skills:

• Tableau report experience - Server knowledge and expertise to the team on how to build and maintain Tableau Server dashboards and reports.

• Data quality / governance experience

• Knowledge of data base concepts, data model design and development concepts

• Solid understanding of WFM fundamentals.

• Fair knowledge on Reporting automation via BI, ML, AI etc

Roles & responsibilities:

• Work closely with Operations for daily, weekly & monthly reports \

• Own end-to-end reporting and MIS delivery for multiple processes. Be responsible for ensuring the timeliness and accuracy of the entire reports.

• Develop, maintain, and publish Performance Dashboards and KPI tracking for relevant operational metrics, at all levels (employee to Site Leader) and all sites

• Design reports, scorecards, dashboards, and ad hoc analysis that deliver workforce insights and KPIs.

• Develop and optimize BI Dashboards, Reports, Data Models, and data flows.

• Communicate effectively and provide deep insights to various stakeholders to help meet the required SLA on timeliness and quality.

• Support transformation initiatives in the Reporting and MIS domain. 

• Lead meeting and develop agenda for Ops and Support functions to review performance and efficiency.

• Present point of view on operational metrics (performance and efficiency) based on reports and dashboards being generated. 

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Quezon City, Bridgetowne ZetaPhilippines