Senior Associate - Operations

**This is an example for reference, kindly edit basis role requirement** • Receive Inbound calls assist Agency and Insurers with their queries related to the policy. • No Sales required • P & C license for South Carolina or the ability/desire to obtain within 30 days. We will provide required training to help getting the license. • Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines. • Educates and promotes Self Service options. • Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers. • Capable of achieving call center performance metrics and targets. • Able to work nights and weekends, variable schedule(s) and overtime as necessary. • Works independently and seeks Supervisor support when necessary.

Job Description

Are you dynamic and passionate about customer service? WNS is GROWING! We have great opportunities for experienced associates like you to join a new partnership in our Columbia, SC call center facility.

Monday to Friday 8:30 AM - 5 PM Shift

Property and Casualty Insurance License Required

Core Responsibilities:

Receive Inbound calls assist Agency and Insurers with their queries related to the policy.

P & C license for South Carolina or the ability/desire to obtain within 30 days. We will provide required training to help getting the license.

• Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines.
• Educates and promotes Self Service options.
• Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
• Capable of achieving call center performance metrics and targets.
• Able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Works independently and seeks Supervisor support when necessary.

Job Specification

• High School Diploma or GED equivalent
• 1-2 years in a customer support role, preferably in a call center or customer service environment required
• Excellent organizational, written and verbal communication skills
• Insurance Experience is a MUST

Benefits (based on individual elections)

• Competitive Salary based on experience
• Employer Paid Life Insurance and Short/Long term disability insurance
• 401(k) with Employer Match
• Generous PTO (15 days in your first year!)

Qualifications

Property and Casualty Insurance License Required

1 year of call center customer service expereince

Additional Information

All your information will be kept confidential according to EEO guidelines.