Senior Business Analyst (Services)

Pointwest is seeking a Senior Business Analyst (Services) who will lead business analysis efforts across the full project lifecycle—from initiation to implementation and support—primarily within the Insurance domain. The role is pivotal in bridging business needs with technical execution while delighting clients, driving business growth, improving operational efficiency, and fostering talent development.

As a senior member of the team, you are expected to embody Pointwest’s core values of Leadership, Excellence, and Innovation, and contribute to a culture rooted in Agility, Accountability, Innovation, Collaboration, and Customer Centricity.

Key Responsibilities

• Delighting Our Customers & Stakeholders

  • Gather, analyze, and document business and system requirements

  • Serve as a liaison between stakeholders and technical teams

  • Lead user acceptance testing and post-implementation support

• Growing Our Business

  • Participate in pre-sales activities and support proposal development

  • Identify opportunities to expand solutions and services within client accounts

• Improving the Way We Work

  • Recommend and implement process improvements and digital solutions

  • Promote the reuse of best practices and documentation

• Developing Myself and Others

  • Mentor junior analysts and foster team capability building

  • Stay current with industry trends and pursue continuous learning

Success Metrics

• High client satisfaction and quality of deliverables

• Timely and accurate project execution

• Documented process improvements and efficiency gains

• Active mentorship and participation in learning initiatives

Qualifications

• Education & Experience

  • Bachelor’s degree in IT, Engineering, Business, or related field

  • At least 5 years of experience in business analysis (insurance or digital domain preferred)

• Technical & Functional Skills

  • Strong experience in Agile (Scrum/Kanban) and SDLC practices

  • Skilled in API/backend requirements, functional testing, and integration mapping

  • Familiarity with metadata modeling, cloud platforms, and media workflows is a plus

• Soft Skills

  • Excellent communication, stakeholder management, and facilitation skills

  • Strong analytical, problem-solving, and documentation abilities

• Certifications

  • CBAP or related certifications are advantageous