Senior Collection Officer

Accounts Receivable/Credit Control (Accounting)

With more than 9,000 professionals across 11 delivery centers in the Philippines, MicroSourcing remains the country’s largest provider of offshoring solutions. Senior Collections Officer, be 100% YOU with MicroSourcing!

As Senior Collection Officer is expected to

The primary responsibility of the Senior Collections Officer is to support the accounts receivable function across all related businesses and revenue streams. Duties include, but are not limited to, collecting outstanding amounts due, partnering with customers to efficiently resolve customer issues and maintaining accurate, timely accounts receivable ledger within the system.

• Customer setup and maintenance of the customer database in AP21
• Review and approval of all credit applications adhering to the guidelines provided by external credit insurers and internal process/timelines
• Accurate and timely processing and allocation of all customer payments, invoices, and credit notes issued
• Timely, consistent and structured approach to collecting amounts due using a process that is compliant with the business’ debtor insurance policy and agreed process including but not limited to, Zelus, Belgravia
• Daily monitoring of accounts and weekly review of unallocated sales transaction report
• Accurate and timely reporting to the AR & Banking Team Leader around aged receivables and problem accounts
• Efficient resolution of customer invoicing or other credit request issues whilst ensuring compliance with internal systems and processes
• Develop and maintain positive and fair relationships with key customer accounts
• Support the AR & Banking Team Leader with any ad hoc requests from time to time as required
• Manage and respond to all Zendesk tickets in line with agreed SLA
• Maintain a professional approach to both verbal and written communication when liaising with all customer accounts
• Identification and implementation of improved processes and procedures
• Displays a positive attitude towards all staff
• Contributes positively in team meetings and discussions
• Ability to communicate with the team effectively
• Actively contribute to the company and the team’s success

 
What it takes to be part of our team:

• Proven experience of at least 3 years in a similar collections role (required)
• Relevant industry experience (desired)
• Experience transacting within ERP systems
• Knowledge of banking, billing procedures and collection techniques
• Intermediate IT literacy
• American and Domestic Sport knowledge (desired)

Find a balance between work and life that fits you. Do what you do best with MicroSourcing!


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*Terms & Conditions apply

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What's your expected monthly basic salary?

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career.

Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.

Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID:

Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | Career Hub - Upper Ground FLB Corporate Center, Cebu Business Park Mabolo, Archbishop Reyes Avenue, Cebu City, 6000 Cebu

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career.

Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.

Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID:

Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | Career Hub - Upper Ground FLB Corporate Center, Cebu Business Park Mabolo, Archbishop Reyes Avenue, Cebu City, 6000 Cebu

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