Senior Complaints Analyst - Medical Device

Start Date: ASAP

Work Arrangement: Hybrid (Onsite during probationary period) | Cebu

Type of Support: Voice

Shift: 8PM - 5AM (Weekends off)

Educational Requirement:

• Bachelor's degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired

Qualifications:

• At least 3 years experience in medical device product quality complaints management in a shared services/BPO/call center environment
• Knowledge of complaints management in medical device industry
• Preferably with good understanding on ISO 13485 or any other ISO/GxP Standard/Guidelines
• Able to write effective Medical and Technical narratives regarding the complaints

Job Description:

• Complaint Resolution: Take charge of challenging customer issues and resolve them swiftly using advanced tools to ensure satisfaction.
• Communication: Provide outstanding service by crafting clear, empathetic written responses that effectively address client concerns.
• Documentation & Reporting: Maintain precise records of complaints, expertly manage data, and create insightful reports to support continuous improvement.
• Experience & Skills: Bring your relevant experience, sharp logical thinking, excellent communication abilities, and capability to work independently.
• Environment: Thrive in a supportive workplace culture that offers exciting opportunities for rapid career advancement, while embracing a dynamic and occasionally demanding workload.