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Senior Consultant for Solutions Design - BGC, Taguig

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Job Description - Senior Consultant for Solutions Design - BGC, Taguig

About the job: Senior Consultant for Solutions Design

Benefits:

  • HMO for Employee and 2 Free Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities and exposure to multiple accounts


Purpose of the role:
Analyze different segments of service markets, collate & synthesize market intelligence reports, drive thought papers & convert them to service offerings, drive continuous improvement, and lead end-to-end client interactions with the objective to deliver on group goals within norms and guidelines.

Educational Qualifications: Graduate of any stream (Preferably MBA)

Key Requirements:

  • 6 years of BPO/BPM experience. It is mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred
  • Must be willing to work on-site in BGC, Taguig.

Areas of Responsibility:

  • Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
  • Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain/market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
  • Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
  • Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
  • Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies, etc.
  • Define Service market strategy: Gathers, synthesizes, analyses specific segments of service markets IN ORDER TO provide inputs for defining service market strategy
  • Define the solution: Creates a presentation/thought paper (POVpoint of view) describing a proposed solution, including the pricing model, operating model and value proposition, IN ORDER TO develop it into a service offering
  • Develop the customized solution: Creates the customized solution IN ORDER TO bring out a differentiated value proposition
  • Internal Branding: Creates collaterals for presentation to internal stakeholders such as sales, other SDI teams, delivery teams, etc. IN ORDER TO create internal awareness
  • Knowledge Management: Creates reusable artifacts IN ORDER TO contribute to an updated knowledge repository
  • RFP Process: Drives the creation of the RFP response as per the RFP Process defined IN ORDER TO bid for the deal
  • Talent Management: Conducts performance appraisals and ensures development of direct reports IN ORDER TO ensure a motivated and productive workforce
  • Transformation process: Participate in transformation projects IN ORDER TO deliver project goals
  • Transition Execution: Provides troubleshooting advise on identified issues/gaps in the original design to the transition team IN ORDER TO resolve issues during transition
  • Transition planning: Transitions knowledge about the solution and the contract to the transition team through discussions and exchange of documents IN ORDER TO ensure smooth handover
  • Understanding Client Business Context: Engages with the client and understands the context IN ORDER TO develop a customized solution
  • Client Visit Management: Manage and organize the client visits end to end. Act as a project manager and liaise with different teams to ensure timely completion of all the deliverables
Original job Senior Consultant for Solutions Design - BGC, Taguig posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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