Senior Group Lead - UK Financial Customer Service (Quezon City) | Onsite

Start Date: 30-March-2026

Type of Support: Voice

Work Arrangement: 100% Onsite (Quezon City)

Nature of the Account: UK Financial Customer Service

Shift Schedule | Rest days: Shifting schedules, UK time

Educational Requirement:

• Graduate of Bachelor's Degree

Work Experience:

• With at least 4 years of operations management experience in a US/UK financial account.
• Financial account experience must be in mortgage, car/motor financing, collections, fraud, underwriting, payouts, or any similar facet. Insurance or payroll will not be considered.
• Priority: UK or US banking, with any experience under the LOAN ORIGINATION PROCESS, especially under MOTOR FINANCING
• Good interpersonal and people management skills with good problem solving approach
• Expert knowledge of service procedures
• Good analytical skills for MIS, number crunching & reporting to internal and external customers
• Ability to exercise managerial judgment and perform as a mentor 

Key Responsibilities:

• Leadership & Mentorship: Lead, motivate, and develop team members, fostering a culture of collaboration, accountability, and continuous learning.
• Operational Excellence: Manage daily workflows, assign tasks, and implement process improvements to enhance productivity.
• Performance Management: Monitor, analyze, and report on key performance indicators (KPIs) to ensure targets are met.
• Strategic Alignment: Translate company goals into actionable team strategies.
• Stakeholder Collaboration: Partner with other departments and stakeholders to align priorities.
• Problem-Solving: Resolve escalated conflicts, technical issues, or operational bottlenecks.

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