Senior IT Service Delivery Lead

We’re looking for a Senior IT Service Delivery Lead to join our Global Tech team at MBPS. In this role, you are expected to manage multiple teams of Information Security and Risk Management (ISRM) specialists across Manulife segments with a focus on facilitating the team operations to ensure all deliverables are executed in accordance with service level agreement with the Business Unit.

Key Responsibilities:

• Able to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit.
• Effectively manage daily operations of the team assigned by coordinating efforts with teams and counterparts onsite and offsite.
• Foster a positive and inclusive work environment that encourages collaboration, innovation, and continuous improvement, promoting a culture of excellence and teamwork.
• Provide coaching for technologists to increase engagement, drive productivity, and support career development.
• Responsible for Governance, Reports, and resource planning.

Required Qualifications:

• Bachelor’s Degree in Information Technology, Engineering, or related field.
• At least 3 years of experience in Information Security, Risk Management, or Cyber Security roles.
• Strong understanding of information security principles, practices, and standards.
• Proven experience in leading and managing IT or security teams.
• Strong communication skills – verbal, written & presentation; ability to adapt content to various audiences and communicate effectively at all organization levels.
• Preferred: Relevant certifications such as CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager), or CompTIA Security+
• Amenable to work in a hybrid set-up (3x a week onsite)
• Amenable to a mid-shift schedule assigned (with occasional day schedule; depending on business need)

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].