Senior IT Support Specialist

We're on the lookout for an experienced Senior IT Support Specialist with stellar customer service skills to join our dynamic
tech team. If you love solving tech challenges and delivering personalized
support, this is the place for you!

Main Duties & Responsibilities

• Providing support services remote
  
• Work as part of a growing team to deliver the best possible
  outcomes
  
• Troubleshooting Operating System and application issues
  (Microsoft Windows Server & Desktop / Mac OS)
  
• Microsoft 365 Administration (Exchange/SharePoint/Device
  Management)
  
• Active Directory Administration (On-Premises Active Directory,
  Azure Active Directory and Hybrid)
  
• Installing and configuring computer hardware remote only if
  needed and when possible (Desktop/Laptop/Networking Equipment)
  
• Liaise and engage with 3rd party vendors for escalations as
  required
  
• Using a ticketing system (ConnectWise Manage) for real-time
  record management
  
• Maintain and update internal documentation using IT Glue
  
• Ongoing vendor, industry training & certifications (e.g.
  Microsoft, Sophos, Datto, Fortinet - to name a few)
  

Requirements

Benefits

• Very competitive salary
  

• Meal, rice and transportation allowances
  
• Annual appraisal and bonuses
  
• Vacation and sick leaves
  
• Strictly 8-hour workday
  
• Comprehensive health plan for you and your loved ones
  
• Incentive-driven working atmosphere
  
• Healthy and conducive work environment with progressive and innovative management culture
  
• Limitless opportunities to enrich your skills, acquire new experiences, work with the best, and advance your career
  
• Direct supervisor exposure to top industry experts in various disciplines at strategic companies
  
• Opportunity to travel both local and overseas for business trips