Senior Manager, Business Transformation

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

This is an Individual Contributor/Senior Manager-level role that will be responsible to lead the end-to-end Transformation and Implementation activities for TaskUs.

In this capacity, the candidate must exhibit strong technical, domain and business expertise in the BPO space. This role will primarily be responsible for enabling different functional areas at TaskUs to deploy solutions that will address current problems and develop scalable initiatives to manage future trends, thus requiring strong mental agility to handle complex, multi-step activities and apply sound principles to solve identified gaps.

The role is designed to support all of TaskUs’ Global accounts and overarching functional areas.

Responsibilities:

• Support Global Transformation initiatives related to Global Service Delivery & Operations.
• Diligently execute TaskUs’ Transformation Model and partner with Executive Stakeholders globally to achieve geo-agnostic strategies and goals. Develop Solutions based on quantitative and qualitative data derived from sound judgment, objective data mining and strong problem solving skills.
• Work with the TaskUs Global Implementations Team and serve as the lead liaison for new logo deployments, ensuring measures are in place to start projects following the global operating standards.
• Translate theoretical concepts of process improvement into departmental disciplines that will benefit TaskUs, our frontline and our clients.
• Integrate with TaskUs’ Executive Leadership Team on a daily basis to deliberate, discuss, agree an influence decisions that are in line with our corporate goals, and be able to translate strategies into actionable milestones.

Skills and Qualifications

• With at least 5 years of BPO experience as an Operations, Training and/or QA Leader that handles multinational clients. Must have extensive experience in account/vendor management and has worked directly with client point-of-contacts and executive leaders.
• Is knowledgeable in various Operations, Training & Quality methodologies and is inherently capable of driving domain-specific discussions related to process improvement and optimization within the organization.
• Strong Project Management skills and must be able to exhibit cross-functional implementation at a global scale.
• Must have above average oral and written communication skills and is able to interact with confidence across all levels of the organization. Has high aptitude on Stakeholder, Risk, Change & Project Management and must exude a high degree of authority, confidence and emotional intelligence in the workplace.
• Must show balance of working cohesively within a team environment, a true people-person with a witty and positive attitude, and able to manage both vertical and horizontal hierarchies while at the same time be independent and self-sufficient
• A mature professional that can showcase TaskUs’ Core Values and is able to confidently navigate stressful situations with ease.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.