Senior Manager, System Operations

JOB DESCRIPTION

Responsibilities:

• Lead the Corporate System Project Specialist and responsible for the day-to-day operations of the ERP system.


• Collaborate closely with international cross-functional teams across multiple entities and system developers to identify improvement opportunities for the Microsoft Dynamics 365 ERP system and other company-wide applications.


• Analyze business requirements, develop functional specifications, prepare design documentation, and coordinate change requests, service requests, and budget alignment/approvals.


• Manage the full system project lifecycle, including project kickoff, planning, system issue tracking, timeline management, testing coordination, deployment, and implementation. Oversee testing activities and release schedules to ensure the successful delivery of system enhancements.


• Manage ERP timesheet operations and resource planning support. Monitor the company-wide timesheet and resource planning processes to ensure satisfactory completion and approval rates each month. Continuously evaluate and optimize timesheet management processes and training programs.


• Manage ERP user permissions and oversee the development, maintenance, and review of system-related standard operating procedures.


• Oversee issue tracking, resolution, and ongoing support for company-wide ERP system.


• Lead and facilitate ERP project meetings with stakeholders at all organizational levels.


• Design, develop, and deliver company-wide application training programs, including monthly ERP timesheet training for new hires, line managers, and project functional leads.


• Evaluate, initiate, and lead cross-functional standardization and automation initiatives that drive continuous business process improvement and operational efficiency.

Skills and Qualifications:

• Bachelor’s degree or higher in computer science, science or a related field.


• Minimum of 5 years of relevant work experience.


• Strong written and verbal communication skills, with excellent analytical and problem-solving abilities.


• Proven ability to lead cross-functional initiatives and manage multiple projects simultaneously.


• Experience managing system implementation, maintenance, and continuous improvement initiatives.


• Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.


• Ability to work effectively as a collaborative team member and support operations across multiple time zones.


• Mandarin Chinese proficiency is required due to frequent communication with the ERP vendor in China and the China IT team that supports the ERP system.