Senior Manager, Training & Development

POSITION SUMMARY:

Managing and Administering Employee Training

• Ensures colleagues receive the appropriate orientation, understands the program materials, and builds relationships with the various business units.
• Uses effective methodologies to ensure colleagues have a good understanding of customer satisfaction and can demonstrate customer satisfaction skills.
• Administers and delivers every core training initiatives in compliance with corporate training and development standards. Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Ensures adult learning principles are incorporated into training programs.
• Develops, implements and maintains a management orientation program to introduce new managers to the expected leadership behaviors and management skills (e.g., financial management, human resources skills).
• Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline colleagues

Managing Employee Development programs

• Provides additional training to participants to increase knowledge and skills
• Helps colleagues identify specific behaviors that will contribute to service excellence.
• Coaches the training and development staff to enhance or improve the performance of the team.
• Helps develop specific training to improve service performance based on Forbes Standards.
• Delivers supervisory and leadership development programs to build effective leadership skills.
• Drives brand values and philosophy in all training and development activities.

Training Program Plans
 

• Conducts training needs analysis and develops training initiatives to support organizational needs.
• Participates in the development and maintenance of an annual or quarterly training calendar.
• Assists in implementing and maintaining a property orientation program for colleagues to introduce the company and the culture.
• Coordinates with HR Business Partners in building an organizational development plan based on performance appraisals and other pertinent information.

Evaluating Training Program Effectiveness

• Aligns current training and development programs to effectively impact key business indicators.
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Measures transfer of learning from training courses to the operation.
• Tracks key business indicators (employee and customer satisfaction, retention and financial results) to determine the effectiveness of current training and development programs and submits a quarterly report to the Assistant Vice President, Training & Development.

QUALIFICATIONS:

Experience

• 5 years of managerial experience  in training  and  organizational  development, preferably in the hospitality or gaming industry
• Well-developed presentation skills
• Skilled in analyzing training needs and organizational development
• Knowledge of the local labor market and its dynamics

Education

4-year bachelor's degree in Human Resource Management, Adult Education, Psychology or other related major and/or experience Certified trainer/educator

Skills / Competencies

• Aligning training and learning with business strategies
• Knowledge of the function of the training department, training options available, training styles, sources of advice, materials, suppliers and contacts
• Having a systematic approach to training, an understanding of design, tailored training and an appreciation of the challenges trainers face
• Understanding of key techniques – TNA, evaluation, transfer of learning (putting learning in to practice in the workplace)
• Innovative, able to develop new concepts and to deliver creative solutions and develop policy and strategy
• An ambassador of training and development; able to promote new approaches to learning and development as appropriate
• Excellent consultancy skills; willing to listen and build rapport able to use training to change and organize organizational development
• Responsible, reliable and accountable, ethical and able to instill a clear sense of purpose in others
• Able to develop a culture of high standards, excellent quality and customer responsiveness

• Good decision maker, able to recognize the impact of decisions, having good judgement

• Creative thinker and continually innovates oneself and his/her craft

• An understanding of technology and its role in T&D – from e-learning to training administration systems, being computer literate

• Having financial acumen, discerning value and an ability to tackle ROI issues

• Good communicator, able to present with credibility and authority

• Assertive yet approachable; commanding respect

• Well organized; able to plan, and then be flexible within that plan

• Proactive, has a drive and commitment

• Willing to challenge and push boundaries

• Able to think strategically and at an individual level