Senior Operations Director (Pioneer Account - Pooling)

• Overseeing all operational activities for the organization.
• Identifying opportunities to streamline business processes and systems. Translating the company’s strategic plans into defined operational plans.
• Defining performance management KPIs to monitor operational success against objectives.
• Reporting to the board on operation activities towards business goals.
• Restructuring business activities to increase speed and efficiency.
• Working alongside other members of the business on business projects.
• Establishing a culture of continuous business improvement.
• Overhauling customer service activities and implementing minimum standards across all contact with customers.
• All aspects of Day to day management of the operations team.
• Researching opportunities for cost savings across the business.
• Staying up to date with technological changes within the industry.
• Minimizing operation expenditure within the business wherever possible.
• Developing leadership and coaching programs to increase employee effectiveness.
• Directing all operational activities across the organization
• With at least 5 years of experience as an Ops Director
• Experience in handling and launching Healthcare accounts is a plus.

Job Type: Full-time

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Iloilo City, Probinsya sang Iloilo: Reliably commute or planning to relocate before starting work (Required)