Senior Operations Manager (Back Office exp) | Onsite-McKinley Taguig

Senior Operations Manager (Back Office exp) | Onsite-McKinley Taguig

End to End Ownership of the Account, Process Adherence or Compliance, Team Performance, Attendance, Passion for work Excellence

(1.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards

(2.) 

1. To formulate the Key Result Areas of the Team Leaders and Team Members

2.Conduct appraisals and feedback sessions with Team leaders or FTs and agents at regular intervals

3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients

4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures.

(3.) Attendance or Login Hours or Unscheduled Leave

(4.) Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation

(5.) Manage the budget and schedule for the projects assigned Responsible for managing multiple assigned on boarding projects to completion, Coordinating interrelated operational tasks required to support the proposed solution

HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion.

We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Philippines. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit hcltech.com.

HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion.

We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Philippines. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit hcltech.com.

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What can I earn as an Operations Manager