Senior Operations Manager (Healthcare Insurance) | Hybrid

Responsibilities:

• Operational Oversight: Take charge of daily operations across diverse business lines, expertly handling business analysis and vendor partnerships.
• Performance Management: Drive consistent achievement of KPIs with a strong emphasis on service levels, customer satisfaction, and quality excellence.
• Strategic Planning: Play a key role in shaping long-term strategies, delivering insightful project reports, and leading change control initiatives.
• Risk & Compliance: Proactively monitor risks and ensure all activities align with legal requirements and internal policies.
• Talent Development: Inspire and nurture teams, enhancing their capabilities while supporting vital decision-making processes.
• Process Excellence: Lead the charge in analyzing systems to uncover and implement impactful process improvements.

Shift Schedule: Night shift,

Work Setup: Hybrid Setup (3x/week Onsite, Weekends off) in McKinley Hill, Taguig

Qualifications:

• Bachelor's or master's degree and relevant industry experience.
• Minimum of 15 years of professional experience, preferably with international organizations having global in-house delivery.
• At least 5 years of Operations Management experience at a managerial level
• Must have experience in handling healthcare insurance accounts in a Global Capability Center.

Benefits:

• Retirement Benefit
• Annual Appraisal
• Annual Performance Bonus
• HMO up to 3 dependents
• Free parking & shuttle service