Senior Operations Support Analyst - Verizon

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you'll be doing…

You will be responsible for the efficient planning, coordination and implementation of various learning programs and initiatives. You will work closely with department heads, team members and external partners to ensure the smooth operation of these programs. This role requires excellent organizational skills, attention to detail and the ability to manage multiple tasks simultaneously.

Program Coordination:

• Ensure the timely delivery of program objectives and milestones

• Maintain program implementation schedules and monitor progress

Administrative Support:

• Distribute program-related documents, reports and materials

• Coordinates with 3rd party vendors to ensure accurate information to put into LMS

• Assist in budget tracking and financial reporting for programs

• Manages team mailbox inquires

• Handle asynchronous program-related correspondences and communications

• Roster management, session invites, and roster completion activities

• Gather feedback and input from participants to improve program quality

• Provides support during class events (troubleshooting access issues, etc.)

Data Management:

• Tracking and maintenance of program activities, participants, and outcomes

• Administer post-training surveys

• Collect and analyze data to assess program effectiveness

• Generate reports and presentations based on program data

Documentation:

• Creates and updates process documentation/job aids for team functions

• Maintain organized program documentation and records

• Participates in User Acceptance Testing of new courses

Post- Course Management:

• Updates vendor pricing based on number of learners in the LMS

• Processes invoices by looking up financial information and splits invoices accordingly

• Reconciles vendor invoices and inputs proper cost center information

• Tracks and analyzes training credit usage variance

Project Management:

• Project manage small existing vendor projects

• Meets with stakeholder to discuss details of courses (dates, times, locations, # of sessions)

• Reviews pre-enrollment options with stakeholder

• Reviews reporting requirements, pre-requisites, and any LMS groups and campaigns needed

• Creates course activities and transmits roster after the class

What we're looking for…

You'll need to have:

• Bachelor’s degree or two years of L&D experience

• 1 Yr Learning Management (LMS) or Learning Experience Platform administration (LXP)

• PC and desktop applications (e.g., Microsoft Office/Google suite, etc.) competency.

• Merging and normalizing data from varied sources, summarizing and graphing data in Excel or Google Sheets

Even better if you have one or more of the following:

• Experience with LMS administration.

• Prior Learning and Development experience.

• B.S. /B.A. degree in Learning Technology, Business Administration, or related field; or equivalent work experience.

• Strong time management, planning and organizational skills.

• Good organizational and problem solving skills.

• PC and desktop applications (e.g., Microsoft Office/Google suite, etc.) competency.

• Good interpersonal skills.

• Decision-making and management aptitudes.

• Effective team skills.

• Able to work independently with minimal supervision while contributing to overall team success.

• Demonstrate excellent oral and written communication skills.

• Experience in dealing with 3rd party vendor relationships.

• Experience using a Learning Management System or similar tool for data capture, tracking and analysis.

• Technical experience working with Network, Information Technology, Telecommunications, or similar technical teams/departments.

• Able to demonstrate a high degree of professionalism, flexibility and integrity.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.