Senior Representative, Consumer Banking Deposits

Job Summary:  

• As a Senior Representative, Consumer Banking Deposits you will handle inbound calls and e-chats from our customers regarding all facets of their deposit accounts.  

• In additional to answering questions regarding current accounts, you will be looking to offer new products to the customer.  

• First to receive customer calls/e-chats and drive a concentrated focus on acquiring new accounts and customers by explaining our products and value proposition. 

Qualifications/Requirements:  

• Minimum 6 months customer service experience handling banking or financial accounts. 

• Completed at least 2nd year in College or 2-year Associate course 

• Excellent English Verbal and written Communication Skills 

• Above average touch-typing skills 

• Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers 

• Ability to perform in a fast-paced environment and adaptable to change. 

• Flexible and adaptable to meet business needs. 

• Must have knowledge on basic Computers skills.   

• Professional Phone etiquettes and ability to work with a Team 

• Amenable to work in a shifting schedule. 

• Amenable to work in a hybrid set-up. 

Desired Characteristics:  

• Ability to work effectively with all levels in the organization. 

• Can learn new business and financial concepts very quickly. 

• Excellent verbal and written English communication skills. 

• Detail oriented especially in handling customer accounts. 

• Should be Customer Centric and is effective in relationship building to help grow the business. 

• Can demonstrate competency in maintaining positive rapport with consumer banking clients, customers as well as SYF leaders. 

• Must have basic computers skills knowledge. Internet savvy. 

• Team player with high-level of integrity and professionalism. 

• Ability to be flexible in a dynamic and fast-paced working environment. 

• Highly motivated in meeting set goals and can easily adapt to any changes that the business requires. 

• Can work under pressure in a highly regulated industry. 

• Strong accounting background and above average financial literacy is a plus. 

Grade/Level: 5  

Job Family Group: Consumer Banking