Senior Salesforce Administrator

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.And today, we’re the world’s leading open hotel commerce platform, supporting 41,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year. About the Senior Salesforce Administrator role... As the SiteMinder Senior Salesforce Administrator, you will have the opportunity to work on highly complicated yet interesting salesforce implementation. You will primarily be involved in BAU operations, Releases and will be helping the wider Siteminder team to effectively use Salesforce. You will be leading a team of Salesforce Admin and Salesforce Data Analysts and will be responsible for their outcomes and to mentor them. This is a hands-on role (50-60% capacity) alongside team ownership and management (40 -50% capacity).

What you'll do...

Team ownership, capacity management, workload management and mentorship

Responsible to maintain the entire Salesforce org from a BAU perspective

Proactive monitoring and Manage queue(Incidents, Requests and Enhancements) and close tickets within designated SLA while being responsible for actioning tickets related to data and meta-data fixes

Work with the Business users to seek clarity on the tickets and arrive at a resolution that would benefit the users

Update the tickets with the appropriate comments, emails and status

Daily administration and support of SiteMinders’ Salesforce instance including but not limited to user management, creation of fields, custom objects, validation rules, flows, process builders, roles, profiles, page layouts, data related fixes, bulk uploads using data loader,record types, Reports and Dashboards, email alerts and templates

Advise departments on best practice for customising reports and dashboards. 

Liaise with end users for resolution of tickets and educate them on Salesforce functionalities as required. 

Focus on minor to complex salesforce enhancements that require analysis, design, configure, testing and deployment as part of Release process - Responsible from prioritisation, requirement grooming till deployment and support

Work with other Admins, Business Analyst, Developers and wider Salesforce team to continually improve the system

Develop and maintain end-user process guides, manuals, data dictionaries and related declarative documentation

Be involved in testing the Salesforce enhancements performed by the team as part of the Agile development lifecycle for releases

Weekly SLA reporting to senior management

Liaise with Salesforce Support where necessary, logging problems and tracking to resolution.

Be a recipient of the new project requirements and solutions and undertake handover before it is deployed and transitioned to BAU.

What you'll have...

At least 4 years experience as Salesforce Administrator

Must have solid experience in managing Lightning instance. 

Salesforce Admin certification mandatory

Sales cloud, Service cloud and Lightning App builder certifications preferable

Outstanding time management & overall Salesforce Admin knowledge 

Experience leading Salesforce Admin teams

Proven ability to independently perform configurations, testing, implementation, documentation and updating on the Salesforce platform

Practical experience in Salesforce Sales Cloud, Service cloud and communities

Practical experience in Classic and Lightning

Must be comfortable in a rapidly changing and sometimes challenging work environment. 

Keen attention to detail and complex problem solving abilities from an operational and technical perspective. 

Very good communication skills - written and verbal

Proactive and is not afraid to reach out for clarifications and concerns.

Our Perks & Benefits… - Equity packages for you to be a part of the SiteMinder journey - Hybrid working model (in-office & from home)- Mental health and well-being initiatives- Generous parental (including secondary) leave policy- Paid birthday, study and volunteering leave every year- Sponsored social clubs, team events, and celebrations- Employee Resource Groups (ERG) to help you connect and get involved - Investment in your personal growth offering training for your advancementDoes this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply. #LI-Hybrid