Senior Service Delivery Consultant

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Senior Service Delivery Consultant

Apply locations Manila time type Full time posted on Posted 30+ Days Ago job requisition id R-204366

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s largest provider of integrated investment management solutions. We are 2,100+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best - in - class solutions to our clients.

While aiming to deliver client value, we believe it vital to consider our people in every business decision we make. Acting responsibly is not optional. It is essential.

Why this is important to us

Senior Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the successful support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.

Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. They instruct, coach and mentor less experienced consultants.

In this key role you will work in [EMEA/NA] shift to provide support & solutions to overcome issues encountered by the customer and to optimize usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our success and develop in a professional environment - grow with us

What you will be responsible for

• You will be the key contact for our clients regarding production support and help manage the relationship.

• Provide L1- L3 support for for resolving problems and issues which occur in applications and the system operations of SimCorp Dimension to provide convincing and timely solutions to our clients.

• Application Configuration maintenance and enhancement, and daily operations of the applications (including monitoring and troubleshooting)

• You will be based in Manila and will be required to work on [EMEA/NA] shift. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.

What we value

• A Bachelor’s degree in finance or economics
• Minimum 5 years’ experience within asset management, insurance, superannuation funds, funds management, or custodian
• You have experience in SimCorp Dimension or front-to-back office system operations.
• Broad knowledge and solid experience in financial issues - theoretical as well as practical
• You are good at working on & prioritizing multiple tasks at the same time.
• Proactive nature, service-minded and a natural drive for problem solving, enthusiastic, committed, result-oriented, and able to thrive under pressure
• Excellent client communication and presentation skills including listening skills, and fluency in English (spoken and written)

Next Steps

Please click the “Apply” button or get in touch with Rey Adrian Reyes ([email protected]) to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.

If you are interested in being part of SimCorp but are not sure this role is for you, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

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SimCorp is a provider of industry-leading integrated investment management solutions for the global buy side. Founded in 1971, with more than 3,000 employees across five continents, SimCorp is a truly global technology leader that empowers more than half of the world’s top 100 financial companies through its integrated platform, services, and partner ecosystem. SimCorp is a subsidiary of Deutsche Börse Group. As of 2024, SimCorp includes Axioma, the leading provider of risk and management and portfolio optimization solutions for the global buy side. 

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