Senior Service Delivery Technocal Consultant

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Senior Service Delivery Technocal Consultant

Apply locations Manila time type Full time posted on Posted Yesterday job requisition id R-207147

Who we are  

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.

As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.

Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed.

SimCorp provides clients with a full front-to-back-offering, whether through a SaaS (software as a service) platform or as an on-premise solution. Globally, we represent clients, ranging from central banks and sovereign wealth funds to pension and insurance funds, asset managers, fund managers, asset servicers, and wealth managers.

Platform leadership, SaaS acceleration and Ecosystem scaling are the 3 growth levers of SimCorp 2025 strategy and PaaS Operations plays a crucial role in this transformation journey by delivering quality in client services by providing a reliable, predictable, cost-effective operations service. As a platform and technology operations team, we also aspire to execute acceleration in standard processes to assist in the growth and efficiency of SimCorp’s SaaS business.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While aiming to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential. 

Why this is important to us

Senior Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the effective support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.

Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. They instruct, coach and mentor less experienced consultants.

In this key role you will work in APAC/EMEA shift to provide support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!

Tasks and Responsibilities

• You will be the key contact for our clients regarding production support and aid develop the relationship. 
• Provide L1- L3 support for resolving problems and issues which occur in applications and the system operations of SimCorp Dimension to provide convincing and timely solutions to our clients.
• Application Configuration maintenance and enhancement, and daily operations of the applications (including monitoring and troubleshooting)
• You will be based in Manila and will be required to work on APAC/EMEA shift. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.

Your qualifications

• A Bachelor’s degree in finance or economics
• Minimum 10 years’ experience within asset management, insurance, superannuation funds, funds management, or custodian
• You have experience in SimCorp Dimension or front-to-back office system operations.
• Broad knowledge and solid experience in financial issues - theoretical as well as practical 
• You are good at working on & prioritizing multiple tasks at the same time. 
• Proactive nature, service-minded and a natural motivation for problem solving, enthusiastic, committed, result-oriented, and able to thrive in a time-sensitive setting 
• Comprehensive client communication and presentation skills including listening skills, and fluency in English (spoken and written)

Other requirements

• EMEA shift hours (May change depending on business needs)
• Hybrid working arrangement (2x a week in office)

Next Steps:

Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.

If you are interested in being part of SimCorp but are not sure this role is a good addition, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and welcoming colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, creating a truly inclusive and empowering environment

**SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a remarkable achievement within just two and a half years of operations. This certification which was acquired in November 2023, underscores SimCorp's commitment to nurturing a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees.**

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

#LI-Hybrid

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SimCorp is a provider of industry-leading integrated investment management solutions for the global buy side. Founded in 1971, with more than 3,000 employees across five continents, SimCorp is a truly global technology leader that empowers more than half of the world’s top 100 financial companies through its integrated platform, services, and partner ecosystem. SimCorp is a subsidiary of Deutsche Börse Group. As of 2024, SimCorp includes Axioma, the leading provider of risk and management and portfolio optimization solutions for the global buy side. 

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