Senior Systems Engineer, IT Infrastructure

Why Ryan?

• Flexible Work Environment

• Award-Winning Culture

• World-Class Benefits and Compensation

• Accelerated Career Path

• Community Outreach

• Mentorship Opportunities

• Wellness-Centric Benefits

Duties and Responsibilities:

People:

• Act as a technical reference for staff on existing and upcoming technologies.
• Liaise with business units, vendors and other IT personnel for project design and planning, or problem resolution.
• Manage and deliver multiple projects with excellent time management and leadership skills.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Cross trains other members of the Information Technology department.
• Provide 3rd level support.
• Support and assist the Service Desk team as needed.
• Performs on-call duties on a rotational basis.

Client:

• Architect information and operational support systems.
• Contributes to efficiency improvements through process automation and documentation.
• Contributes to the maintenance of the Information Technology department's disaster-recovery plan.
• Liaise with business units, vendors and other IT personnel for project design and planning, or problem resolution.
• Maintain security, backup, redundancy, and disaster recovery strategies.
• Manage and document systems configurations.
• Manage and monitor all installed systems and infrastructure.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Participate in the design of information and operational support systems.
• Own efforts to expand growing cloud presence.
• Architect, plan, implement, manage and maintain cloud infrastructure.
• Submit recommendations to management for upgrades and enhancements.

Value:

• Audit systems and processes to verify compliance and performance.
• Architect, plan, implement, maintain and support Firm standards for server computers, infrastructure applications, backup systems, and storage platforms.
• Document system designs/functions and ensure all documents are updated.
• Coordinate with Ryan IT management in identifying opportunities for improving service delivery methods and procedures; review with appropriate management staff; implement improvements. 
• Performs other duties as assigned.

Education and Experience:

• Bachelor's Degree and fifteen or more years related systems administrator experience.
• Ability to work under pressure and time constraints.
• Ability to work in a team environment.
• Excellent business analysis and problem-solving skills.
• Ability to work with people of varying technical skills.
• Quick, analytical thinker.
• Ability to effectively communicate complex concepts.
• Ability to collaborate to determine the most appropriate technical strategies and designs to meet business need.

Computer Skills:

• To perform this job successfully, an individual must have a high level of expertise of Microsoft Server Operating Systems and functional components (Active Directory, DNS, DHCP, ADFS), Microsoft® Office Suite, VMware vSphere, Avamar Administration, Storage Administration (preferably Dell Compellent and Nimble Storage), and scripting automation tools (PowerShell).
• The candidate should also possess solid networking knowledge (OSI network layers, TCP/IP), and cloud infrastructure experience with Microsoft Azure or AWS, and associated automation tools (Ex: Docker, Ansible, Chef, Puppet, Nessus, etc.)

Work Environment:

• Standard indoor working environment.
• Occasional long periods of sitting while working at computer.
• Position requires regular interaction with employees at all levels of the Firm and external vendors.

Equal Opportunity Employer: disability/veteran