Senior Team Lead (Onsite Tanauan)

We are seeking a dynamic and experienced Customer Service Team Leader to join our team and lead our customer service experts to new heights of performance and satisfaction.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service experts to achieve performance excellence.
• Liaise with clients to deliver business and performance goals and
• Provide strategic recommendations for enhancing customer experience and business outcomes
• Keep the team updated on industry trends, company policies, and best practices.
• Provide data-driven insights and recommendations for innovation, automation, and process improvements.
• Foster a positive and collaborative team environment that encourages professional growth and high morale.

Skills and Competencies:

• 5 years of experience in customer service, with at least 2 years in a leadership role.
• Proven ability to engage with clients confidently and drive successful outcomes.
• Strong leadership and team management skills, with the ability to inspire and develop team members.
• Excellent communication and interpersonal skills, including the ability to handle challenging personalities.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Proficiency in CRM software and other relevant technologies.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Effective problem-solving and conflict resolution abilities.

Job Types: Full-time, Permanent

Pay: Php30,000.00 - Php45,000.00 per month

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• 13th month salary

Application Question(s):

• How soon can you start?

Experience:

• Customer service: 5 years (Required)
• Team Lead: 2 years (Required)

Application Deadline: 06/08/2024
Expected Start Date: 06/08/2024