Server Support Representative

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

GOALS OF THE POSITION: 

Technical Support Representative will be responsible for taking customer phone calls and  responding to customer emails. This position will entail solving technical problems and providing the best possible customer service at the same time. And further maximize the  quality experience and improve the skills of the customers where it is appropriate. 

MAIN RESPONSIBILITIES: 

• Main contact of customers for IONOS 1&1 support 


• Improve weekly and monthly performance based on feedback from the team supervisor. 


• Proactively inform and report to the supervisor for support related issues 


• Recommend solutions to customer issues and concerns 


• Attend coaching sessions and participate in organizational activities 


• Interact with team members and other departments within the company


• To be customer service oriented and to ensure customer satisfaction


• Continuous pro-active effort towards improving customer satisfaction and our internal procedures. 


• Understanding of TCP/IP protocols – HTTP, DNS, FTP, SSH, RDP 


• Understanding of web hosting software such as IIS and Apache 

Others: 

• Accepts other responsibilities as maybe assigned by superior according to the need of  the Company. 


• Creates and preserves the most favorable Company image by conducting all functions  in the most ethical and fair manner. 


• Administers all assigned functions consistent with and in support to the goal of the  company. 

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.