Service Delivery Coordinator (Customer Onboarding)

Company : Dynamix

Job Type : Full Time

Cebu City, Philippines

Number of Applicants

000+

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Job Description - Service Delivery Coordinator (Customer Onboarding)

Your mission

We are an IT services provider delivering end-to-end support, from service desk operations to project coordination, vendor management, and expansion planning. To strengthen our onboarding process, we’re seeking a Customer Onboarding/Projects Coordinator (2-month contract, with possible extension).
This is a senior role requiring someone who can quickly learn our workflows, shadow our SME, and then take charge of onboarding new customers. The ideal candidate is data-driven, analytical, and confident in engaging both clients and leadership. They must be able to challenge processes, propose improvements, and hold stakeholders accountable.

Your profile

Learn, Lead & Implement

Absorb internal workflows, tools, and customer processes (Salesforce, Confluence, Smartsheet, SharePoint, MS Planner).
Shadow the SME to capture best practices, then lead both onboarding and implementation for new customers.

Customer Onboarding & Implementation

Facilitate kickoff meetings, gather requirements, and design onboarding/implementation plans with clear timelines.
Drive solution setup and implementation, ensuring successful customer adoption.
Coordinate across teams and vendors to hit delivery milestones.
Represent Dynamix with confidence in client-facing discussions.

Data & Reporting

Extract and analyze onboarding/implementation data (Salesforce, Smartsheet, etc.).
Build reports and presentations to show progress, risks, and opportunities.
Instill a data-first approach to decision-making.

Process Oversight

Critically assess onboarding and implementation processes, identify inefficiencies, and recommend improvements.
Provide evidence-based feedback and hold stakeholders accountable.

What We’re Looking For

Experience: 5+ years in IT onboarding, project coordination, or customer success with enterprise clients.
Data-Driven: Skilled in Salesforce, Smartsheet, SharePoint reporting.
Leadership Presence: Confident communicator with senior-level clients.
Independent & Accountable: Able to drive decisions without executive reliance.
Cultural Awareness: Familiar with U.S. business practices; comfortable with candid dialogue.
Tools Expertise: Salesforce, Confluence, Smartsheet, SharePoint, MS Planner, MS Teams (other CRM experience is a plus).

Contract Details

Duration: 2 months (initial).
Extension: Possible, based on performance and client feedback.
Engagement: Direct client-facing role with immediate onboarding responsibility.

About us

We are a team of seasoned engineers, strategists, and business rock stars who excel in solving complex puzzles. With over a decade of experience in the IT industry, we have been producing and designing innovative full-stack technology services and communication solutions that help companies achieve their goals.

Our global presence spans across multiple countries, including The United States, India, The Philippines, and the Netherlands. We have successfully provided our services in over 55 countries, delivering exceptional solutions that are as smart as they are effective.

We understand the value of technology and how it can transform businesses. That’s why we work closely with our customers to understand their unique needs and deliver tailor-made solutions that exceed expectations.

Original job Service Delivery Coordinator (Customer Onboarding) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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