WE'RE HIRING: Service Delivery Coordinator (Philippines)

Focus: Client Relationship Management & Service Delivery Excellence

Excis is a global IT support leader delivering innovative technology solutions and managed services to enterprise clients across the world. As our business continues to grow, we are seeking a highly organized and customer-focused Service Delivery Coordinator to act as a key liaison between our clients, internal operations teams, and service delivery functions.

This role is ideal for someone who excels at relationship management, stakeholder communication, service coordination, and ensuring client satisfaction throughout the service lifecycle.

About Excis

• Supporting clients in 190+ countries
  


• 6,000+ Engineers globally
  


• 200+ Enterprise Clients
  

At Excis, we believe exceptional service starts with strong relationships. Join a collaborative environment where your ability to coordinate, communicate, and deliver value will directly contribute to client success.

Requirements

Key Responsibilities

Client Relationship Management

• Serve as a primary point of contact for assigned clients regarding service delivery matters.
  


• Build and maintain strong, long-term client relationships through proactive communication and engagement.
  


• Understand client business needs and ensure service delivery aligns with contractual commitments and expectations.
  


• Coordinate regular client meetings, service reviews, and performance discussions.
  


• Manage client escalations and ensure timely resolution of service-related concerns.
  


• Identify opportunities to enhance client satisfaction and strengthen business partnerships.
  

Service Delivery Coordination

• Coordinate the delivery of IT support services across multiple regions, teams, and stakeholders.
  


• Monitor service performance against SLAs, KPIs, and contractual obligations.
  


• Track incidents, requests, project activities, and operational deliverables to ensure timely completion.
  


• Collaborate with technical teams, project managers, service desk teams, and field engineers to ensure seamless service execution.
  


• Support resource planning and scheduling to meet client requirements and operational demands.
  


• Ensure accurate reporting, documentation, and communication of service performance metrics.
  

Operational Support

• Prepare and distribute service reports, dashboards, and client-facing updates.
  


• Assist in service improvement initiatives and process optimization efforts.
  


• Support onboarding of new clients and transition activities for new service engagements.
  


• Maintain detailed records of client interactions, action plans, risks, and service commitments.
  


• Work closely with leadership teams to identify opportunities for service expansion and account growth.
  

Requirements

• Bachelor's degree in Business Administration, Information Technology, Project Management, or a related field.
  


• Minimum 3 years of experience in Service Delivery, Account Coordination, Client Success, Customer Relationship Management, or IT Operations.
  


• Strong client-facing experience with the ability to manage stakeholder relationships at multiple levels.
  


• Excellent communication, presentation, and interpersonal skills.
  


• Proven ability to coordinate multiple priorities in a fast-paced environment.
  


• Experience tracking and managing SLAs, KPIs, and service performance metrics.
  


• Strong organizational, planning, and problem-solving abilities.
  


• Experience working with ticketing systems, CRM platforms, and reporting tools.
  


• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook.
  


• Ability to collaborate effectively with cross-functional and global teams.
  

Preferred Qualifications

• Experience within IT Managed Services, Service Desk, Infrastructure Support, or Technology Services environments.
  


• Knowledge of ITIL principles and service management practices.
  


• ITIL Foundation Certification is a plus.
  


• Experience supporting enterprise-level clients and global service delivery operations.
  

Benefits

Why Join Excis?

At Excis, you'll have the opportunity to work with global clients, build meaningful business relationships, and contribute directly to service excellence. We offer a collaborative environment, career development opportunities, and exposure to international operations that will help you grow professionally and personally.

Ready to make an impact?

Join Excis as a Service Delivery Coordinator and help drive exceptional client experiences while ensuring world-class service delivery across our global operatio