Service Delivery Manager

\u003cp\u003e\u003cstrong\u003eRequired Travel\u003c/strong\u003e :Minimal\u00a0\u003cbr\u003e\u003cstrong\u003eManagerial - Yes\u003c/strong\u003e\u00a0\u003cbr\u003e\u003cstrong\u003eLocation:\u003c/strong\u003e :Philippines- Pasig - (Amdocs Site)\u00a0\u003c/p\u003e\u003cdiv\u003e\u003cdiv style=\u0027padding: 10px 0px;border: 1px solid transparent;\u0027\u003e\u003cdiv style=\u0027font-size:20px;word-wrap: break-word;\u0027\u003e\u003cH2 style=\u0027font-size: 1em; margin: 0px\u0027\u003e\u003cb\u003eWho are we?\u003c/b\u003e\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cp\u003eAmdocs helps the world\u2019s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains \u2013delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit \u003ca href=\"http://www.amdocs.com\"\u003ewww.amdocs.com\u003c/a\u003e\u00a0\u003c/p\u003e\u003cp\u003eAt Amdocs, our mission is to empower our employees to \u0027Live Amazing, Do Amazing\u0027 every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv style=\u0027padding: 10px 0px;border: 1px solid transparent;\u0027\u003e\u003cdiv style=\u0027font-size:20px;word-wrap: break-word;\u0027\u003e\u003cH2 style=\u0027font-size: 1em; margin: 0px\u0027\u003e\u003cb\u003eIn one sentence\u003c/b\u003e\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cp\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eResponsible and accountable for services to account operations including coordinated management of multiple projects/accounts sought at achieving strategic business and interpersonal objectives with high quality.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv style=\u0027padding: 10px 0px;border: 1px solid transparent;\u0027\u003e\u003cdiv style=\u0027font-size:20px;word-wrap: break-word;\u0027\u003e\u003cH2 style=\u0027font-size: 1em; margin: 0px\u0027\u003e\u003cb\u003eWhat will your job look like?\u003c/b\u003e\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cul\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eAccountable \u0026amp; responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eOwn the overall operations program scope and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when fundamental, set priorities, ensure optimization, and resolve disagreements to enhance effectiveness in reaching business results or strategic goals.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eDefine projects/programs; assign managers to initiate and lead the performance of production operations; integrate and supervise multiple related projects.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eSecure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eEnsure effective and engaged program team by providing ongoing guidance and mentorship, to ensure attainment of full program objectives.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eBuild credibility and relationships, and maintain communication with partners at multiple levels, including those external to the organization.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eSecure budget and timeline; resolve and coordinate the sharing of resources among the constituent projects/program to the overall benefit of the program.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eLead and facilitate periodic status and risk discussions with program partners; evaluate and discuss program results and lessons learned throughout the program lifecycle.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eRun special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eAim to resolve partner concerns with respect.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eEnsure that SLAs are met and results are provided on time with high quality and within budget; drive lessons learned and get wells.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eIn control for organizational change, release management, version management, and deployment management type of activities.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv style=\u0027padding: 10px 0px;border: 1px solid transparent;\u0027\u003e\u003cdiv style=\u0027font-size:20px;word-wrap: break-word;\u0027\u003e\u003cH2 style=\u0027font-size: 1em; margin: 0px\u0027\u003e\u003cb\u003eAll you need is...\u003c/b\u003e\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cul\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eBachelor\u0027s/B.Sc. degree, or higher degree with proven track record\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003ePreferably 4+ years of optimal leading projects in the relevant domain with significant scope, part of a program.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eExperience and business knowledge in several key domains relevant to the program.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eAccount management and project management experience is an added advantage.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eExperience in working in a global, matrix environment.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\"font-size:11pt\"\u003e\u003cspan style=\"font-family:Calibri,sans-serif\"\u003eProject management certification\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv style=\u0027padding: 10px 0px;border: 1px solid transparent;\u0027\u003e\u003cdiv style=\u0027font-size:20px;word-wrap: break-word;\u0027\u003e\u003cH2 style=\u0027font-size: 1em; margin: 0px\u0027\u003e\u003cb\u003eWhy you will love this job:\u003c/b\u003e\u003c/H2\u003e\u0026#13;\u003c/div\u003e\u003cdiv\u003e\u003cp\u003eResponsible \u0026amp; accountable for multiple related projects/accounts aimed at achieving strategic business and interpersonal objectives with high quality. These programs contain sophisticated activities that may span different functions, organizations, geographic regions, and cultures.\u003cbr /\u003eEnsure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations.\u003cbr /\u003eManage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.\u003cbr /\u003eLead to resolve customer partner concerns with respect to smooth operations.\u003cbr /\u003eWe offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cp\u003e\u003cu\u003e\u003cstrong\u003e\u003ca href=\"https://www.amdocs.com/sites/default/files/Amdocs-Nondiscrimination-Statement.pdf\"\u003eAmdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce\u003c/a\u003e\u003c/strong\u003e\u003c/u\u003e\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0\u003c/p\u003e