Service Delivery Manager (AU Retailer, Office-Based)

Company : Connectos

Job Type : Full Time

Mandaluyong, Metro Manila

Number of Applicants

:

000+

This job is no longer accepting applications.

Scroll down below to view similar jobs .

Job Description - Service Delivery Manager (AU Retailer, Office-Based)

Salary: P220,000-270,000 (Monthly Package)

Schedule: Monday – Friday (08:00AM-05:00PM AEST)

What are we looking for?

Skills Required:

Bachelor’s degree in information management, Information Technology, Information System, Computer Science, Computer Engineering, or equivalent.

10+ years’ experience in Service Delivery Management managing multiple teams across different functions or regions.

Ability to develop and maintain systems and processes for IT.

Skills in Cross-Cultural Communication and Management, Strategic Planning and Alignment, Technical Proficiency, Leadership and Team Development, Problem-Solving and Analytical Skills, Project Management, Risk Management, Negotiation and Vendor Management, Adaptability, and Resilience.

Excellent verbal, written, and presentation skills.

Solid organizational skills, including multitasking and time-management. Strong customer service attributes

Nice to Have:

Certification desirable: PMP, CSM, ITIL, CISSP, Lean Six Sigma, CITP, AWS Certified Solutions Architect / Microsoft Certified: Azure Solutions Architect, Leadership and Management Certifications

Knowledge of budget management

Experience working in Retail and/or Australian companies/accounts

What will you do?

Responsible for leading offshore IT delivery and Centre of Excellence operations ensuring alignment with Australian's management strategic goals.

Oversee IT project delivery, manage offshore team dynamics, and ensure quality and compliance.

Foster strong relationships between offshore and onshore teams.

Coordinate cross-functional teams during critical incidents to minimize service downtime.

Establish and monitor key performance indicators (KPIs) related to service availability and reliability.

Spearhead Offshore/Manila Team regarding recruitment process, onboarding and training, performance and project oversight, communication and collaboration between offshore and onshore teams, quality and compliance, budget and risk management, and continuous improvement of processes, systems, budgets, and team performance.

Join the awesome team and enjoy these benefits & perks:

Medical, Dental Coverage and Life insurance

Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)

Competitive salary package and annual appraisal

Financial Assistance Program

Mandatory Government Benefits and 13th Month Pay

Complimentary Sleeping Quarters, Coffee at no cost

Complimentary Office Fitness and Wellness Facilities at no cost

Regular Company Events, Work Life Balance, and Career growth opportunities

Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is one of Australia’s Leading Retail Pharmacy Groups and still growing - including internationally! They opened their first store in Melbourne back in 2000. Today, our client has over 500 stores across Australia, employing more than 20,000 employees. They provide a place where customers come to be happy and healthy, and exceptional customer service and great savings on wide range of brands and products.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Original job Service Delivery Manager (AU Retailer, Office-Based) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

This job is no longer accepting applications.

Scroll down below to view similar jobs .