Service Delivery QA Officer

Company : Security Bank Corporation

Job Type : Full Time

Makati, Metro Manila

Number of Applicants

:

000+

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Job Description - Service Delivery QA Officer

About Security Bank

We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Service Delivery QA Officer , you will be responsible for for ensuring the Frontend (FE), Backend (BE), and other channels managed by BBS are functioning correctly and running smoothly in production. You will be responsible in analyzing the business requirement and functional specifications from a Quality Assurance perspective, Creation and execution of Test Plan/Strategy, Documentation of Bugs and Error Logs, Providing Root Cause Analysis coming from identified defects and able do training and demonstration to stakeholders the bugs, errors and discuss the solution made.

How you'll contribute

Business Requirements Analysis – Work closely with Peers (Segments, IT and Channel Managers) and to ensure that the Requirements either development or production issues are aligned with the Test Plan / Strategies

Test Plan and Strategy – Working closely with Loan Product, Sales, and Operations team to clearly identify requirements that would later be translated into a business requirement.

Quality Assurance – Work closely with Channel Managers, IT Team, and stakeholders to do end to end testing to ensure the quality of work.

Requirement Gathering – Understand internal customer needs and translate them into business requirements for technology partners.

Demonstration – Work closely with BA, SMEs and to do demonstration of the prototype / channel regarding the enhancement made.

Documentation – Creation of Version update document to ensure the system or platform are updated with the current features plus creation of Root Cause Analysis (RCA) if there are any bugs or defect encountered in production.

What we’re looking for

Bachelor's degree in Computer Science, Information Technology or any related course

At least 5 years experience in either a Bank or Fintech industry with a track record in managing frontend/backend channels (web/mobile), Expert in Loan products (Application, Underwriting, Disbursement, Policies and Collections), ensuring that business requirements coming from the stakeholder are documented and able to do project management by keeping track milestones.

Ability to articulate requirements into a more detailed one following the Agile methodologies

End to end testing, Stakeholder Management, Empathy for customers problems and needs, Communication skills in doing Demonstration or Training

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