Service Delivery Team Lead

•An accomplished builder and leader of high-performance technical teams, ready to tackle the next challenge.•Have the technical chops to go deep yet retain the ability to focus on higher-level business and product goals.•Make right decisions regarding business operations and strategies that are being implemented. •Make wise decisions in team building choices — hire team members, separate with team members, and everything in between.•Aligns with Company’s beliefs, values, mission, and methods.•Minimum 5 years strategic team leadership and development experience, including attracting, developing, and retaining top talent.•Passion and dedication to the delivery of an unparalleled and consistent customer experience.•Stellar communication skills, both verbal and written, and influencing partners at all levels.•Excellent leadership skills that improve team focus, efficiency, and effectiveness.•Ability to perform robust service management process analysis and recommend solutions.•Prioritize, plan, delegate and execute department strategies, objectives, projects successfully.•Thrives in ambiguous, 24×7 fast-paced environment operating at both strategic and tactical levels.•Strong emphasis on SRE (Site Reliability Engineering) as an engineering discipline with a focus on automation.•Highly skilled, organized, experienced, and enjoy orchestrating programs with many moving parts: people, needs, and technologies.•Comfortable collaborating and influencing a diverse set of people and teams to do what needs to get done and negotiate when approaches or timelines change.•Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, or business-related field.