Service Designer

Specific Duties & Responsibilities

• Problem solve with BU stakeholders

• Advocate for and be the voice of our customer in our product development process; use customer-driven insights and agile methodologies to design and deliver relevant, elegant, and delightful customer experiences

• Partner with Product Managers to influence product design and express / own the experience strategy. Collaborate and create visual design and strategy for prototyping and pilot efforts

• Translate customer needs and business requirements into [lo- or hi-fi] visual concepts and interaction prototypes to be used in experiments, user testing, and iterations

• Create and deliver design documentation and artifacts to aid with cross-team communication, collaboration and development; visualize complex sets of data and relationships in ways that are easy to comprehend

• Performs other duties as may be assigned from time to time.

• Serve as change agent by introducing best practices of P11 to enterprise.