Service Desk Analyst (HR)

Position Description:

Want to expand your experience in one of the world's largest IT and business consulting services firms?

JOIN CGI PHILIPPINES!

Your future duties and responsibilities:

•Serve as the first point of contact for all HR-related queries and issues.
•Assist employees with HR processes, policies, and procedures.
•Provide support for HR systems, including troubleshooting and resolving issues.
•Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
•Receive and respond to user inquiries and requests via phone, chat, portal and email.
•Ensure fast and accurate turnaround of work.
•Solve problems using agreed upon procedures.
•Develop a comprehensive understanding and mastery of all HR Service Desk tools.
•Remain updated on products, policy, procedure and other important operational issues.
•Perform other duties as assigned

Required qualifications to be successful in this role:

Educational Requirements
•At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's / College Degree in Human Resource

HR Principles and Practices:
•Understanding HR policies, employee lifecycle processes, and compliance.
•IT Fundamentals: Basic knowledge of hardware, software, and networking.
•HR and IT Systems: Experience with HRIS (e.g., Workday, ADP) and IT service management tools (e.g., ServiceNow) is a plus but not required.
•Customer Service Principles: Best practices for ensuring user satisfaction.

Knowledge and Skills
•Technical Skills: Troubleshoot basic IT issues, manage HR and IT systems, create and maintain documentation.
•Communication Skills: Strong verbal and written communication, effective interpersonal skills.
•Problem-Solving Skills: Analytical thinking, ability to handle complex issues with patience.
•Organizational Skills: Attention to detail, ability to prioritize and manage multiple tasks.
•Customer Service Orientation: Commitment to exceptional support and user empathy.
•Team Collaboration: Effective teamwork, willingness to collaborate across departments.
Adaptability and Flexibility: Ability to handle changing priorities and unexpected issues.
•Time Management: Balance responsibilities and meet deadlines, work independently and take initiative.

Others
•Willing to work in shifts
•Able to work well in a high-pressure environment
•Flexible and able to adapt to changes quickly and think conceptually

Only candidates' applications meeting minimum qualifications will be processed.

Successful candidates will enjoy these benefits when they join CGI:
• Career Development
• Multicultural Interaction
• Hybrid Work Setup
• Laundry Allowance
• Rice Subsidy Allowance
• Uniform Allowance
• Share Purchase Plan (SPP)
• Profit Participation Plan (PPP)
• Provident Fund
• Leave Entitlements
• HMO Coverage (upon hire)
• Extended HMO Coverage
• Group Life Insurance
• Health and Wellness Program
• Member Referral Program
• Special Meal Allowance
• Member Assistance Program (MAP)
• Corporate Social Responsibility Program

Skills: