Service Desk - Technical Trainer

General Responsibilities:

1. Training Needs Analysis:

• Ability to identify training needs accurately.
• Ability to extend follow- up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design:

• Demonstrates end to end understanding of course design methodologies.

3. Content Development:

• Demonstrates end to end understanding of content development and maintains appropriate methodology.

4. Course Delivery:

• Possesses effective delivery/training techniques and methods.

5. Research Methodology:

• Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

Required Skills:

• Tech Domain: Training experience in effective communication, customer service, technical support, and culture
• Technology Functional Knowledge: Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
• High Impact Communication: Excellent oral and written communication skills
• Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues
• Profile Screening Criteria /Checks: Screening according to skills defined above – At least 3 years of training experience in soft skills and customer service.

Requirements:

• Graduate of any 4-year course.
• At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
• With background or knowledge in Tech Support and Service Desk campaigns
• Excellent oral and written communication.
• Amenable to work in shifting schedules.
• Amenable to work Onsite in Alabang.

Benefits:

• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• Inside the Central Business District area.
• Great place to work certified.