Service Desk - Tier1

Job Description and Responsibilities:

• Monitor and handle helpdesk tickets
• Troubleshoot software related issues.
• Interact with end users via email or phone
• Understand and document issues and requirements
• Create and update user security access.
• Assist with some hardware related issues.
• Monitor backups and alerts.
• Perform other duties as assigned.

Qualifications

• 2 Years related Experience
• Good communication skills both written and verbal
• Degree in Information Technology or related technical discipline
• Knowledge of 365\Windows 10 environment
• Knowledge of remote support software
• Microsoft Intune Knowledge
• Knowledge of ticket management system
• Knowledge and interest in computer systems and the latest technologies
• The ability to learn new technologies quickly
• The ability to communicate complex procedures to other colleagues
• Commercial and business awareness
• High customer services skills and troubleshooting ability.