Service Engineer

• Responsible for installation, setup and buyoff new machines/modules at customer site
• Support assembly sites in problem solving after machine release. Assist suppliers in technical trouble shooting during serial production
• Actively support in product development stage by giving constructive advice to the product team based on customers’ feedback
• Execute prototype building and testing of equipment, modules or improvements of existing equipment
• Validate the products in accordance with the design, customers’ requirements and the reliability during product release stage
• In charge Beta-test at customer site and responsible for resolving technical problems encountered
• Formulate and execute plans to improve machine’s quality/speed/cost performance
• Responsible for training and acceptance of new equipment at the customers
• Facilitate regular technical meeting with customers. Chanell customer feedback via JiRA CASE/CRS and follow up for closure.
• 2nd line support for system automation onsite, attend, report, liaison with factory, carried out corrective action.
• Additional onsite support task and information collection request from ITEC factory. 

What will you need:

• Diploma/Degree holder in Mechanical, Electrical, or Mechatronics Engineering preferred.
• Minimum 5 years of experience in semiconductors / electronic manufacturing industry
• Solid experience on high precision assembly equipment
• Analytical mindset, strong problem-solving and organizing skills
• Good interpersonal skills and able to deliver results through determination and team-work
• Good communication skills with fluency in English
• Mature, customer-service oriented and able to work independently
• Willing to travel frequently national, International and attend odd hours adhoc support.

This is your department and colleagues:

• You will be working under a global service department, comprise of multinational team members.
• The team is supporting various platforms in region of SEA, CHINA, Europe and US. You will be reporting direct to the SEA service manager.
• We have group appreciation dinner upon achieving great results, where we also emphasis get to know other better in such events.

This is what Nexperia offers:

• Chances to travel abroad for training and customer support not limited to SEA.
• Growing company with a lot of opportunities for carrier advancement.
• You will be working home based office, and support customer onsite whenever necessary.

Good to know:

• Travel is part of the job as a service engineer.
• Most of the time will be support TI Philippines, with high dependency on vendor support to run the show. Professionalism and Perserverance is a must.

Nexperia is an Equal Opportunity/Affirmative Action Employer.

About Us

Nexperia is a world-class company in semiconductor development and in-house production. A proven global player with an entrepreneurial mentality. At our core is an 15,000+ strong international network with a singular focus. Built on passion and commitment to our work, belief in our goals and a drive to succeed regardless of the challenges we face. We support, reward and challenge individuals equally, in a dynamic and energetic environment.

Looking to push boundaries in a company where your talents can shine? Join TeamNexperia.

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