Service Engineer - Ulas, Davao

PURPOSE OF THE POSITION

(Expected outcomes or goals of the position)

• Remote and onsite support of end-user related PC hardware and software issues (deployment, installation, troubleshooting)


• Support other computing related concerns such as printers (including MFPs), scanners, modems, USB devices, projectors


• Perform network related tasks such as connectivity testing, network problem isolation, LAN cable wiring and termination (crimping), etc


• Aid administrators during remote troubleshooting activities by providing visible and audible onsite server availability.

Tasks, Duties & Responsibilities:

• PC, laptop and Mac devices


• Network (LAN)


• Inventory Management


• Customer Support


• Computer Related Peripherals Support

MINIMUM REQUIREMENT

(Education, skills, experience)

1. Education
   
   
   
   • (2 years) Diploma Courses: Computer Technician and Systems Management or equivalent
   
   
   
   

            Certification (advantage but not required)

• 
  
  
  
  • Certified Windows Professional
  
  
  • CompTIA A+
  
  
  
  

2. Work Experience
   
   
   
   • At least one-year experience in supporting end user technical concerns
   
   
   • Relevant work experience (call center agent, PC support, computer technician, etc.)
   
   
   
   

3. Skills and Experience

1. PC, laptop and Mac devices
   
   
   
   1. Hardware assembly, installation and configuration
   
   
   2. Troubleshooting and repair, disassembly and problem isolation
   
   
   3. Software installation, configuration, upgrades, patching and troubleshooting
   
   
   4. Proficient in use of MS Office applications and email systems
   
   
   
   

2. Network (LAN)
   
   
   
   1. Basic cabling, installation and configuration
   
   
   2. Troubleshooting, connectivity testing and problem isolation
   
   
   
   

3. Inventory Management
   
   
   
   1. Maintain records (asset listing, license keeping and monitoring, etc)
   
   
   2. Monitor Asset (receiving, storage, deployment, repair and decommissioning/disposal)
   
   
   3. Supplier / vendor coordination
   
   
   
   

4. Customer Support
   
   
   
   1. Provide onsite and/or telephone support to end-users
   
   
   2. Assist users on workstation related concerns (hardware and basic software)
   
   
   3. Troubleshoot workstation issues and escalate issues to proper technology group if needed
   
   
   
   

5. Computer Related Peripherals Support
   
   
   
   1. Support for printer installation (including MFPs), networking, troubleshooting and repair.
   
   
   2. Support for the installation and troubleshooting of other computer related peripherals including their drivers such as (scanners, projectors, external hard disks, USB devices, etc.)