Service Manager (Insurance) | Hybrid Setup

·       Hybrid
working

·       Australian
clientele

Overview

At our company, we believe our greatest asset is our
people.  As we continue to grow, we are
looking for a dynamic Service Manager to join our leadership team. This role is
pivotal in guiding our teams to excel in service delivery and client
management, ensuring exceptional outcomes for our clients.

The
role

Reporting to the Operations & Customer Experience
Manager, the Service Manager will be integral in shaping the leadership team.
You will drive collaborative and autonomous work within your team, manage
client relationships, and provide strategic oversight to ensure operational
excellence.

You and your team will deliver comprehensive support
across various channels of Offshoring and Outsourcing

Key
Objectives:

·       Lead
and develop a high -performing team to work cohesively and independently.

·       Foster
and maintain strong, trust -based relationships with clients.

·       Provide
strategic leadership and oversee team operations to enhance service delivery.

Key
Responsibilities:

Team
Leadership:

·       Directly manage a team of approximately 35 -45 staff

·       Drive
performance through clear objectives, regular feedback, and development
opportunities.

·       Promote
a culture of Accountability, Care, Collaboration, and Innovation.

·       Oversee
recruitment, onboarding, and professional growth initiatives.

Client
Relationship Management:

·       Build
a comprehensive understanding of client businesses and their unique needs.

·       Lead
client meetings and ensure alignment with client expectations.

·       Address
client feedback and concerns proactively, identifying opportunities for service
enhancement and business growth.

Operational
Management:

·       Oversee
workflow, capacity planning, and operational efficiency.

·       Manage
escalations effectively and meet service KPIs and profitability targets.

·       Implement
initiatives to improve service levels and optimize costs.

·       Collaborate
with subject matter experts to ensure ongoing technical training for staff

About
you

You are a seasoned leader with a proven track record in
team management and client relationship building. Your experience includes
overseeing operations and delivering exceptional client service, within
the   sector. You are dedicated to
continuous learning and passionate about achieving outstanding results.

What it’s like to work here

We offer a role that balances challenge and reward, with
a strong emphasis on work -life balance. We view roles as careers and are
committed to understanding and supporting our staff’s ambitions, offering
opportunities for professional growth and advancement.

Requirements

Qualifications:

·       3+
years of leadership experience, including team and client management.

·       Experience
in managing broader operational functions such as planning and quality control.

Preferred:

·       Experience
with Australian clients.

·       Degree
qualification is preferred.

·     Insurance
background is highly preferred

Competencies/Personality Traits:

·       Strong
leadership with effective planning and execution skills.

·       Excellent
communication abilities, both verbal and written.

·       Passion
for team development and client satisfaction.

·       Strong
problem -solving and critical thinking skills.

·       Ability
to drive business improvements and achieve results.

·       High
ethical standards and professionalism