Service Manager - Makati

Overview

· Manage the Service Department

· Lead Customer Satisfaction standards and attain dealership objectives

· Contribute to dealership profitability

· Report to Dealer Principal or General Manager

· Supervise all personnel in the Service Department
 

Duties and Responsibilities

· Implement/communicate/monitor JMC Philippines set service standards

· Implement and support Brand throughout all department activities

· Establish/maintain/build warranty claim processing procedures

· Ensure high-quality service and repairs are provided to every customer

· Deliver the right vehicle in perfect condition every time

· Monitor work flow

· Monitor repair order trends

· Develop a team atmosphere both within the Service Department and across other departments

· Follow all dealership policies

· Participate in/contribute to management meetings

· Establish/maintain/monitor customer contact system to ensure customer

service satisfaction

· Prioritize shop work to ensure all customer work deadlines are met

· Plan/analyze/manage/monitor/report department finances

· Ensure service and repair pricing is consistent with competitive practices and within JMC Philippines SRP

· Conduct/report competitive market analysis to ensure competitive practices and pricing

· Generate service sales to increase overall department profitability

· Develop marketing and merchandising plans and programs

· Ensure Service Department employees comply with safety and environmental regulations

· Make warranty and billing adjustment to ensure timeliness of payment

· Implement JMC and/or dealership systems or processes

· Complete daily sales and production records as established by dealership