Service Officer

service standards and internal cootrol. Responsible for the daily operations of the Marketing Section of the branch and provides assistance to the Branch Head in marketing the Bank's products and services.

Dutes & Responsibilites:

1. Supervises the over-all cash and marketing operations of the branch by promoting continuous enhancement of quality service, customer handling, accurate processing and operational efficiency.

2. Supervises the efficient cash servicing to clients and cash transfers to other branches/banks, acceptable accuracy level on cash and sufficient management of cash requirements.

3. Ensures secured and continued availability of ATM operations to meet customers needs. 

4. Assumes accounting responsibility on vouching o transactions for branches without Accounting Assistants. 

5. Ensures adherence to prescribed bank policies and procedures, internal control, external regulatory requirements and compliance to service standards of branch personnel under his supervision

6. Handles the section's personnel requirements, promotes branch personnel improvement/advaocement and harmonious work relationship. 

7. Assists in achieving branch financial targets. 

8. Acts as alternate Consumer Assistance Officer (CAO).

9. Performs other duties that may be assigned from time to time.

Job Summary

• Responsible for overseeing the daily operations of tellering, cashiering and ATM operations of the branch and ensuring prompt and efficient service delivery in compliance with the bank's service standards and internal control.


• Responsible for the daily operations of the Marketing Section of the branch and provides assistance to the Branch Head in marketing the Bank's products and services.

Key Responsibilites:

• Supervises the over-all cash and marketing operations of the branch by promoting continuous enhancement of quality service, customer handling, accurate processing and operational efficiency.


• Supervises the efficient cash servicing to clients and cash transfers to other branches/banks, acceptable accuracy level on cash and sufficient management of cash requirements.


• Ensures secured and continued availability of ATM operations to meet customers needs. 


• Assumes accounting responsibility on vouching of transactions for branches without Accounting Assistants. 


• Ensures adherence to prescribed bank policies and procedures, internal control, external regulatory requirements and compliance to service standards of branch personnel under his supervision.


• Handles the section's personnel requirements, promotes branch personnel improvement/advaocement and harmonious work relationship. 


• Assists in achieving branch financial targets. 


• Acts as alternate Consumer Assistance Officer (CAO).


• Performs other duties that may be assigned from time to time.