Service Owner

Job description

Job title

Service Owner

Area

Platform Services – Finance IT – Group & Enterprise Applications - Global IT

Reporting line

Senior Team Lead Application Management

Purpose of the job/ Overall responsibility

The Service Owner is accountable for the end-to-end lifecycle, performance, and strategic alignment of specific IT services with stakeholders and ensures stable maintenance, while following DSV processes and DSV governance.

We work to create a healthy work environment for our team members and focus on competence development, corporation and continuous development and motivation.

Key Tasks

Team Player:

• Good navigation skills both within the Finance IT area but also with our main stakeholders like Business, Compliance, Project Management and Change Management teams.


• Ensure a good work environment in the team

Operational Oversight:

• Monitor service health through KPIs, managing SLAs and OLAs to ensure quality and reliability.


• Plan and manage individual service windows


• Define the service roadmap, ensuring it aligns with business goals and remains sustainable.


• Proactively identify opportunities for service enhancement, efficiency, and cost optimization. 


• Ensure compliance with security standards, policies, and regulatory requirements.


• Safeguard our applications and challenge processes etc.


• Make sure processes are updated and documented


• Stakeholder management

Internal working
relations

Key Stakeholders:

• Group Finance functions


• Global IT functions


• Country and internal department teams


• SAP Basis


• Release & Change Management


• “External” Basis Support


• Roles & Authorizations


• Works closely with Delivery Managers and other Finance IT team leads

Professional qualifications

• Excellent verbal and written communication skills


• Proven experience in IT service management (ITIL framework)


• +3 years of SAP knowledge or +5 years in other Finance Applications


• License management (forecasting, cost control, budgeting)


• Good understanding of technical operations and release processes.


• Good understanding of transport methodology.


• Understanding of the specific infrastructure, applications, or technology involved


• Experience in ServiceNow


• Good at stakeholder management


• Process oriented with an eye for details

Personal qualifications

• Strong interpersonal and communication skills: Able to communicate effectively verbally and in writing, build relationships, and collaborate with team members across locations.


• Analytical and process-oriented: Demonstrates strong finance systems knowledge, analytical thinking, problem-solving, and a focus on driving tasks to completion.


• Adaptable and resilient: Works well under pressure, thrives in multi-task and changing environments, and can perform independently with minimal direction.


• Team-focused and proactive: Supports a collaborative, team-oriented environment while taking initiative, proactively communicating, and adapting to evolving company needs.


• Ability to analyze metrics and reports to drive improvements. 


• Strong stakeholder management, negotiation, and ability to translate technical concepts for business users