Service Support Coordinator II

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. 

Why Vertiv? 

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. 


• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. 


• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.


• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. 
  
   

Brief Job Description:

•    Provides high-quality and valuable support to contracts administration and related processes. 

•    Processes transactions on time and in an efficient, effective, and accurate manner, with focus on quality and timeliness. 

•    Ensures that information logged in the designated databases and systems is accurate and updated. 

•    Ensures that proper monitoring is in place and required reports are delivered in a timely manner. 

•    Ensures that information needed by internal and external customers are provided accurately and on time

•    Ensures all contract transactions are done accurately and on time. 

•    Ensures all required information is logged in the appropriate systems and databases in a timely and accurate manner. 

•    Provides accurate solutions to issues and concerns raised by the market units or other points of contact. 

•    Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate. 

•    Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.

 

Required/ Minimum Qualifications:

College graduate of any course

Additional / Preferred Qualifications: 

•    Previous experience within a service environment performing customer support functions. 

•    Focused with strong administration, analytical and organizational skills. 

•    Possesses initiative and a strong sense of ownership and responsibility 

•    Keen attention to details. 

•    Comprehensive administrative/clerical/back-office experience 

•    Time management skills 

•    Must be able to work with minimal supervision. 

•    Works well with others; team player 

•    Fluent English written and verbal skills 

•    Strong sense/knowledge of the service business 

•    Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

Time Travel Needed: 

No Travel

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES: 

Customer Focus 

Operational Excellence High-Performance Culture Innovation 

Financial Strength

OUR BEHAVIORS:

Own It 

Act With Urgency 

Foster a Customer-First Mindset Think Big and Execute 

Lead by Example 

Drive Continuous Improvement Learn and Seek Out Development