ServiceNow Advisory Manager

Work Schedule: Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines

Responsibilities:

• Oversee the end-to-end design and implementation of ServiceNow solutions
• Development of ITSM & custom modules in ServiceNow Platform following best development practices
• Lead a high-performance team of 15 to 20 developers, architects, and consultants
• Strong hands-on ServiceNow implementation or development experience with minimum 3 full cycle implementation of ITSM (Incident, Problem, Change), Asset, CMDB, ITOM
• Creating technical design document and writing Unit test cases
• Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be essential.
• ServiceNow implementation of HRSD/CSM module
• ServiceNow upgrade hands-on
• Very good knowledge of the ITSM process
• Work with global ServiceNow team to implement the ServiceNow ( all the modules ) across all global locations of client
• Exceptional Interpersonal Skills & Ability to work 
• Independently and with a team

Requirement:

• Candidate should have the ability to perform in a dynamically changing environment
• 10+ years of hands-on ServiceNow experience, with expertise in ITSM, CMDB, Knowledge Management, Reporting/Analytics, and custom app development using App Engine.
• Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting.
• Strong track record of leading complex ServiceNow deployments with multiple stakeholders
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work

Must-Have Certifications

• ServiceNow Certified System Administrator (Mandatory)
• ServiceNow Certified Implementation Specialist (ITSM or HRSD, Mandatory)
• ITIL v3/v4 Foundation (Mandatory)
• ServiceNow Certified Application Developer (Preferred)