ServiceNow Delivery Head

Job brief

We are currently exploring the potential expansion of a strategic ServiceNow delivery capability in the Philippines and are seeking a seasoned Senior Manager to help shape and lead this initiative. This role is envisioned to play a pivotal part in driving high-quality ServiceNow project delivery, supporting business development efforts, and contributing to the growth of a specialized practice aligned with global consulting ambitions.

This opportunity is ideal for a leader who thrives in dynamic environments and is excited by the prospect of building and scaling a capability that aligns with global delivery standards and client expectations.

Responsibilities

Project Delivery Leadership

• Guide the end-to-end execution of complex ServiceNow engagements, ensuring alignment with delivery excellence principles.
• Collaborate with stakeholders to translate business needs into scalable ServiceNow solutions.
• Provide oversight on project governance, risk mitigation, and quality assurance.
• Support and mentor delivery teams to ensure successful client outcomes.

Pre-Sales & Solutioning Support

• Partner with business development teams to shape proposals, solution designs, and client presentations.
• Participate in client discussions, workshops, and demonstrations to articulate the value of ServiceNow offerings.
• Contribute to the development of tailored roadmaps and strategic recommendations for prospective clients.
• Assist in crafting responses to RFPs and other client-facing materials.

Practice Development & Leadership Support

• Collaborate with leadership to support operational aspects of a growing ServiceNow capability.
• Mentor junior team members and contribute to a culture of continuous learning and development.
• Assist in resource planning, performance management, and team utilization strategies.
• Identify talent needs and support recruitment efforts as the practice evolves.

Strategic Initiatives & Cross-Functional Collaboration

• Contribute to broader consulting initiatives in the Philippines, including innovation, market expansion, and service integration.
• Work with cross-functional leaders to align local delivery with global consulting priorities.
• Support the adoption of emerging technologies and continuous improvement frameworks within the ServiceNow ecosystem.

Requirements

• Bachelors degree in IT, Computer Science, Engineering, or a related field
  • 10+ years of experience in IT or consulting, with 5+ years in ServiceNow leadership or delivery roles
  • Proven track record in managing large-scale ServiceNow implementations across industries
  • Strong pre-sales and solutioning experience, with the ability to engage senior stakeholders
  • Demonstrated experience in building and managing high-performing technical teams
  • Familiarity with ServiceNow modules such as ITSM, ITOM, HRSD, GRC, and CSM
  • Experience in the Philippine consulting landscape is a plus
  • Excellent leadership, communication, and client engagement skills
  • ServiceNow certifications are advantageous