Shift Manager (Managed IT Services)

DUTIES & RESPONSIBILITIES:

• Availability Management


• Capacity Management


• IT Service Continuity Management


• Risk Management


• Service Level Management


• Configuration Management


• Client Support (Incident Management, Access Management, Asset Management, Problem Management)


• Manage teams, ensure performance and oversee growth of each team member

QUALIFICATIONS:

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Electronics Engineering or any related technical course


• With at least 5 years of experience in managing a 24x7x365 Security or Network Operations Center


• Professional to Expert Level trainings/certifications in any of the ff:

         1) IT Service Management

         2) IT Infrastructure (Network, Servers, Cloud)

         3) Cybersecurity and/or Information Security

• Willing to report in Makati in a predominantly onsite work set-up and shifting schedule